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Pizza Hut Reviews

2.3 Rating 1,175 Reviews
F
Happiness Grade
F

Refund - Difficult

28.57%
Industry Average
Not one item of my order was delivered, no apologies no refund, absolutely shocking
posted 1 month ago - Cope
Pizza Hut on Northern Street has bad customer service and always get the orders wrong I had to argue with the store manager that was rude in order to get a refund for an order I paid for and never recieved and tried to call Corporate and I can get no where the phone system sends me everywhere instead of a live customer service it's ridiculous and frustrating!
posted 2 months ago - Anonymous
Ordered and had missing items. Tried to contact but no one answers the phone. I stopped by and the manager was rude and insisted on store credit instead of a refund. I’m going to troll this business until they give me my money back.
posted 3 months ago - Kim Jackson
When I asked for a refund they told me I was going to have to go through my credit card to file a complaint and that they were going to have to investigate.
posted 6 months ago - Maxine Payne-Kennedy
Not only did they not have a Coke or Pepsi diet or regular they did not refund the money they charge me for the soda.
posted 8 months ago - Margaret
I got the pizza so small . So I hope I can get the refund
posted 1 year ago - Aliah
Refusing to refund items not delivered. Offered a 15 quid voucher after supplying wrong items that could have caused serious allergic reactions as well. Haven’t contacted the actual restaurant in the process of looking into complaint.
posted 1 year ago - C Tomlinson
I called the store and they stated they couldn't issue me a refund, but they would reach out to their DM and have their DM issue a credit.
posted 1 year ago - Anonymous
Very non co operative staffs money got deducted but no pizza or refund it’s a scam Pizza Hut online delivery’s do not trust at all
posted 1 year ago - Purnima sen
I ordered a pizza and the machine/card reader wasn't working so I had to run to a ATM and get cash, they proceeded to leave when I went to grab money then they, let my pizza get cold, I finally paid for the food and went to go eat it when I figured out he was eating it in my car there was only 8 pieces left, I called the Pizza Hut I ordered from and ask for a full refund and a free pizza then these kids that worked there blocked my number, this is unbelievably disrespectful to me and my kids.
posted 1 year ago - Karen