Thank you for your feedback, and I’m sorry that DPD delayed the delivery of your order after notifying you that it would be out for delivery. I’ve checked the tracking and can see that your parcel was dispatched on Monday, which was DPD’s first collection after the weekend. Unfortunately, it was delayed on Tuesday due to an issue on the delivery route and was then successfully delivered on Wednesday.
For your postcode, the delivery service is DPD 1–3 working days, as shown at checkout and on your order confirmation. While your parcel was delivered within this timeframe, we appreciate how frustrating it can be to receive a delivery notification and then not have the parcel arrive as expected. Please accept our apologies for any inconvenience this caused.
We’re pleased to hear that you’re happy with the product itself, and thank you again for taking the time to leave a review.
“Excellent service from start to finish. Good communication regarding delivery date and time. After shopping around pluspets was the cheapest company to buy the product I needed from. First class all round.”
