“Their prompt response and professional handling of my case made it possible to resolve my withdrawal issue smoothly. I sincerely appreciate the clarity in their communication and the steady support they provided throughout the process.
They took the time to explain every step and ensured I fully understood what was happening. Their reassurance and dedication gave me confidence from start to finish.”
Thank you for your feedback, and I’m sorry that DPD delayed the delivery of your order after notifying you that it would be out for delivery. I’ve checked the tracking and can see that your parcel was dispatched on Monday, which was DPD’s first collection after the weekend. Unfortunately, it was delayed on Tuesday due to an issue on the delivery route and was then successfully delivered on Wednesday.
For your postcode, the delivery service is DPD 1–3 working days, as shown at checkout and on your order confirmation. While your parcel was delivered within this timeframe, we appreciate how frustrating it can be to receive a delivery notification and then not have the parcel arrive as expected. Please accept our apologies for any inconvenience this caused.
We’re pleased to hear that you’re happy with the product itself, and thank you again for taking the time to leave a review.
Hi Cath,
We’re very sorry for the delay in DPD delivering your order. Due to adverse weather conditions, DPD experienced significant delivery delays in some parts of the country, which unfortunately affected your parcel.
Thank you for reaching out to us directly by email, as this allowed us to look into your delivery straight away. We can see that the tracking now shows your parcel has been safely delivered.
Please accept our sincere apologies again for any inconvenience caused by the delay.
Kind regards,
PlusPets
