“The first rounds of ordering glasses via polette.com were pretty good. You have to navigate the "English as a second language" website with different conventions that you'd find on a USA-based online retail business. - The glasses take a while to arrive, and though the website says it's based in the Netherlands, the package arrived through USPS and with a return address in the U.S.A. location. One pair is a little nutty, it falls off my face while I'm working sometimes; just doesn't have arms that reach far enough beyond the back of my ears or don't curve or whatever to stay in place. - So, the second round of ordering was a disaster. I ordered what I thought was a normal size frame, did my thing, and added my Rx... And they arrived about a month later. They are HUGE. 100% the wrong frame size for me. Big Man-sized frames. They slide and fall off my face just sitting still. I have to work the arms to come close enough together to fit behind my ears. Because of this or maybe as a separate issue, the Rx is wonky. I have to (while sitting very still) look only straight center as when I move my eyes L or R the room curves and I feel nauseated. I wrote into Polette. Their reply was that I could ship the glasses back to FRANCE. Paying for the shipment. And then, **once they received them** [If they receive them...?] I would be awarded a voucher. In other words, a "store credit". - Oh and I'm meant to send them an image of the tracking and shipping receipt. - Or, I could request a refund of the cost of the frame only and the original shipping ($9.00 USD). The cost of the Rx, the lens type, and all else I'd selected would not be refunded. So with losing the lens cost and Rx customizing and paying the shipping to France, I get nothing. And they got my money. Sadly, I will not order from them again.”
