Pong Cheese have a Customer Happiness Grade of C. Customers love their delivery but are unhappy with their refunds.
“
I had got my dates wrong on my cheese delivery and organised a get-together on said wrong dates.
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- Sean Cornell
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I don't often post reviews but I felt the poor reviews on this site do Pong a disservice. I was gifted the monthly cheese boxes and they have all been excellent choices of cheese. I had no problem with delivery at all and the one time a cheese did go off (after I had had it for several weeks but within use by date) I contacted customer service and they replied the next day and replaced my cheese.
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- Cerys
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Delivery never arrived and when queried Pong offered to send in the New Year! Declined and asked for a refund which never arrived.
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- Valz
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I so wish I'd read these reviews before ordering - again - from Pong. Great cheese - but shocking delivery service and appalling customer service. Waiting for a ring back and refund as the courier 'couldn't find our address'. So much for cheesy gifts. Never again.
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- Cathy Anwar
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The company's initial response to this was that we would be refunded and we had to call them to arrange that but didn't even apologise for the missing delivery.
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- Angela McGinness
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I don't often leave reviews but after the amazing service I received today it is only fair I do so.
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- Sean Cornell
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I don't often post reviews but I felt the poor reviews on this site do Pong a disservice. I was gifted the monthly cheese boxes and they have all been excellent choices of cheese. I had no problem with delivery at all and the one time a cheese did go off (after I had had it for several weeks but within use by date) I contacted customer service and they replied the next day and replaced my cheese.
”
- Cerys
“
Used a number of times, always great service, would recommend.
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- Tom