Poppy Red Reviews

Name: Poppy Red
Address: Shoonique Ltd / Poppy Red, 11 South Hawksworth Street, Ilkley, United Kingdom, West Yorkshire
Rating: 4.75

4.8 Rating 96 Reviews

96 %

of reviewers recommend Poppy Red

4.8

Based on 96 reviews


Shipping & Delivery
Delivery Methods	Postal Service

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Phone:

01943 601424

Location:

Shoonique Ltd / Poppy Red, 11 South Hawksworth Street, Ilkley, United Kingdom
West Yorkshire
LS29 9LB

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Poppy Red 5 star review on 28th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my item and my child had no shoes for her birthday!!!!! Very disgusting as I ordered a week in advance no tracking number nothing and I have been calling them no answer they are very poor in the area of service absolutely dusgusting!!!!!!”

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Posted 5 years ago

“I haven't receive my purchase yet, and I bought them more than 2 weeks ago, almost 3. Never was able to see the track, so I don't where my item has been.”

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Posted 6 years ago

“After almost one month my shoes still haven't arrived in The Netherlands. I wrote an e-mail to ask if Poppy Red knew what went wrong but I never got an answer.”

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Posted 6 years ago

Hi Anne-Marie I am sorry to hear that you were not satisfied with your transaction with Poppy Red. I can see from the Royal Mail tracking information that the parcel did indeed take a long time to get to you despite us posting it out the day after receiving your order. We sent an email to you with the tracking details on 18th April at 4.54 pm. You contacted us when you hadn't received the item and we refunded your payment on 7th May and sent a confirmation - perhaps this went into your 'junk' email folder? I can see that the parcel was subsequently delivered on 11th May so you did eventually receive the shoes as well as getting a refund. I do feel that we did everything that we could to help with the problem of non-receipt but you will appreciate that once we have posted the item, there is not much that we can do unless we have further stock of the same item. I have however spoken to my team and asked them to make sure they communicate more clearly if there are any complications with orders, which thankfully are very infrequent. Once again, I am sorry that you feel dissatisfied with your transaction with us. You will see from our other reviews that this is not something which is typical and I would be very happy to have the chance to deliver our usual highly consistent level of customer service. Please contact me directly if I can be of any help to you in the future. Kind regards Helen

Posted 6 years ago

Poppy Red is rated 4.8 based on 96 reviews