Portmeirion UK Reviews

Name: Portmeirion UK
Rating: 3.00

3.0 Rating 8 Reviews

50 %

of reviewers recommend Portmeirion UK

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3.0

Based on 8 reviews

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Delivery Methods	Courier
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Communication Channels	Email

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Portmeirion UK 5 star review on 12th August 2020

Carmen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ANOTHER ANGRY PORTMEIRION CUSTOMER PORTMEIRION CUSTOMER SERVICE STAFF ARE EXTREMELY RUDE & OBVIOUSLY LIKE UPSETTING PEOPLE ON A CONSTANT REGULAR BASIS. THEY DO NOT CARE ABOUT 1 STAR BAD REVIEWS AS THERE IS AN EVER GROWING LONG LIST OF THEM FOR YOU TO READ I Placed and PAID for an online order with Portmeirion Online UK, then I got an email from Carolyn Shitgler demanding I pay double for the postage costs, as apparently their website is extremely antiquated & hasnt been upgraded to charge the correct postage amount, so I wrote back saying that I had already paid the postage of 28.95 Pounds that was automatically calculated at checkout, which buy the way, was adequate to send the 2 items I purchased, as there are other UK websites selling the same items for around 14 pounds postage for 1 item. If YOUR website hasnt been upgraded to accommodate this problem, then it isnt my error and they should honour the sale regardless, BUT OH NO Carolyn then sent me numerous very rude intimidating obnoxious emails demanding I pay DOUBLE the extra huge postage cost regardless of what was calculated at checkout, she then justified her position by threatening to cancel my order if I didnt pay another 28.95 pounds ontop for the postage. I refused to pay as this error was not my fault, so Carolyn cancelled my order. I should not have been given a standover bullying ultimatum and forced to pay anything extra, by an extremely rude, facetious vile woman who defends a greedy company who have refused to spend money to implement upgrades on their website to correct this issue. Portmeirion should be ashamed to employ people like Carolyn who have no people skills, treat their customers like dirt & think they can speak to people however they want with no consequences, I really do not know who the hell this woman with an ugly witch wart chin thinks she is. I WILL NEVER BUY FROM PORTMEIRION EVER AGAIN. YOU HAVE PROVEN TO ME THAT YOU DO NOT DESERVE MY BUSINESS SO YOU CAN SHOVE YOUR CRAPPY QUALITY ITEMS & DISGUSTING BAD SERVICE, UP YOUR BUM”

Helpful Report

Posted 4 months ago

“A wonderful experience. Jessica Wheeler went above and beyond helping to replace our cracked and damaged pieces. Lovely experience 🥰”

Helpful Report

Posted 4 years ago

“Absolute rip off, £15 to so the most hideously painted, pathetic structures - the lighthouse was not even visible behind the tree line next to it. Nothing full size, lovely plinths with displays painted on wooden boards. Only thing I thought was half decent was the chess board. Do not even consider wasting your hard earned money on this place.”

Helpful Report

Posted 4 years ago

“Excellent product. The most beautiful pottery in UK. I bought a dinning set "Botanic Garden" and everybody is amazed so good and wonderful they are..! My best friend bought the same set when she saw it in my house!!!”

Helpful Report

Posted 5 years ago

“I ordered two Orla kiely large storage jars and before I checked out I double checked they we’’re the same size. When they came one was the smaller jar, so I checked the website again and yes the wrong dimensions we’re advertised, I brought this to there attention and they admitted they had written the wrong sizes on their website. This is classed as false advertising. I have now had to search with great difficulty to find the same jar in a larger size . Thought the company would have suggested that I keep the small jar due to inconvenience caused but no , they sent a label for me to return it via the post office .. another job to do. not a happy Bunny!”

Helpful Report

Posted 5 years ago

“I sent a request to amend my order within 24 hours of placing the initial order, but they have ignored my message and dispatched the wrong order 2 days later. When I complained, they refused to assist me, leaving me with stress over this pre Christmas period. I will never use their service again.”

Helpful Report

Posted 6 years ago

“Easy website. Good merchandise. Excellent communication and updates. Excellent service”

Helpful Report

Posted 8 years ago

“Quality products at a good price, quick delivery and helpful customer service.”

Helpful Report

Posted 8 years ago

Portmeirion UK is rated 3.0 based on 8 reviews