“The reason why I chose poor is because this company is very money hungry. They suggested a collection time of 17:20 which is three hours before our flight, and we picked the normal road not the highway. However, when the driver reached, he claimed that there's "traffic" and we won't reach on time and that we need to pay €5 extra to use the motorway. The company could have suggested we leave earlier than just three hours, but no, they love to trick people. Also, the driver gave us a rather disgruntled look when we asked for the AC because it was BOILING. As if we're not paying loads for this service!”
“Terrible communication problems with emails. This was a return booking and we were let down on both. The drivers were extremely helpful and we couldn't fault them. Unfortunately the booking office was an absolute letdown.”
Hi Mrs Sylvia Scott,
thank you for your feedback.
We care about our customers, that's why i'm trying to find out what happen.
I made a search to find exchanged emails with you and i don't have any email sent from you. Could you please forward those emails to me so i can check what happen?
Looking forward to hearing from you soon.
Best regards Carlos
“I paid for this transfer by credit card. However when we arrived our taxi driver informed us that we had a choice - we could take the fast road for an extra 10 euro or take the slow road at no extra charge. This was not stated when I booked. We paid the extra 10 euro. On our return the taxi driver did not ask for any more money and he did take us the fast route via the motorway. Not happy. It won't happen again.”
“Transfer was good from faro airport to resort. The return transfer from the resort back to faro airport was a disgrace. The driver was in an unmarked car he had no idea how to open the boot, he nearly crashed the car into another car as he was busy looking in the glove compartment instead of looking at the road. He was a wreckless driver and I had no working seat belt . He was rude & half asleep as it was 7.30am. I don't think he was even employed by the transfer company he looked as though he was called last minute but hw did have a sheet with our details on it.”
Dear Miss Leeann, thank you for your feedback. I would like to ask apologies for your return transfer, our minibus had a problem so we had to call another company to transport you.
Your feedback is very important for us, because it help us to select our partners. We are a top quality company has you see on your arrival transfer. With this review we will no longer work with the other company.
Once again i'm very sorry for this experience, if there is anything else that i can do for you please just let me know.
Best regards Carlos
