Powerdirect.co.uk Reviews

Name: Powerdirect.co.uk
Address: Unit 8, Overland Park, Gelderd Road, Leeds
Rating: 3.71

3.7 Rating 593 Reviews

69 %

of reviewers recommend Powerdirect.co.uk

3.7

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08444 818 820

Location:

Unit 8, Overland Park, Gelderd Road
Leeds
LS27 7FE

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Powerdirect.co.uk 5 star review on 14th June 2018

David Gibbons

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AWFUL -READ REVIEWS BEFORE ORDERING (PLEASE) Please note, this company ‘invites’ you to leave a review here, so its not a true account – Check Trustpilot! I'll keep this fact based, so emotion does not cloud the issues here.. Order placed on 5th July Leadtime stated as 3-5 working days Booked gas fitter 2 weeks later Order confirmation arrived - item out of stock, 10-14 WORKING days for delivery Called customer 'Service' waited 20 mins on a 08444 number - which is chargeable!!! Asked for a manager and got told, he 'may' call you back, but don’t hold your breath.. he refused to speak to you! I then asked for a refund as they could not process my order in the stipulated timeframe as advertised I had to EMAIL cancellations with a full description! Really? in this day and age.. Ok.. So I emailed them Got the automated response 7-10 WORKING DAYS to process a refund!!! Emailed again asking if they had EVERYTHING needed as by now I had read all the reviews on this company, and was getting a little concerned I emailed EVERY week asking for an update - NOTHING, not a singe reply, nothing I gave up, contacted trading standards and opened a case after the 7-10 working days had elapsed and no refund had been processed I Also contacted my bank and raised a claim under the 'charge back scheme' I then, called the 08444 (chargeable) number one last desperate time (waited 18 mins) The chap I spoke to was really helpful and apologetic Later that day I got an email from Cancellations, apologising for the delay, informing me my refund would be processed - No date given It arrived 3 days later Order placed 5th July Order Cancelled 8th July Refund received 25th July This is not service, this is sharp practice in order to extend a companies Cash flow - this is the behaviour of a company with no capital to pay for stock AVOID, Be wary of and do your homework Pay by Credit Card if you don’t heed any of the warnings you have read, and still want to place an order... because with this type of practice, I doubt they will exist much longer The owner of the company isn’t interested in communicating either, I tried, nothing!”

Helpful Report

Posted 5 years ago

Dear Sir, Firstly can I take this opportunity to apologise for the service you have received from Powerdirect, as this is not the level of service we aim to achieve with all our customers' experiences. Unfortunately at point of order your product was not been held in stock. The product was listed as 'Special Order' which mean we will order the item from our suppliers once you have placed your order with us. Occasionally there can be a delay in receiving the stock into our warehouse for despatch but we always strive to fulfil our orders as quickly and professionally as possible. However, as we can see, this simply was not the case with your order, to which we can only apologise. I have also escalated your review to our senior management in regards to your other concerns in which we will endeavour to improve on in the very near future. Please accept our sincerest apologies once again as this is not the level of service we strive to offer our customers. Powerdirect Team

Posted 5 years ago

“Excellent company! I was a bit worried about having a TV delivered as I had heard horror stories about other companies delivery methods. Powerdirect were very helpful letting me know about the delivery and they were the cheapest I could find anywhere for the TV I purchased. Superb communication throughout and I would certainly purchase from this place again.”

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Posted 5 years ago

“Delivered and set of tv was first class. LG tv excellent picture and great price. JW”

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Posted 5 years ago

“Good value for money. Very fast and professional delivery service”

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Posted 5 years ago

“Transaction was easy, uncomplicated & smooth. Product arrived within stated time & I was happy with it. Good company.”

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Posted 5 years ago

“DO NOT DEAL WITH THIS COMPANY I ordered a washing machine, delivery initially indicated 7/21 days. After six weeks and no definite delivery date, I took their option to cancel. Refund indicated 7/10 days. NO REFUND RECEIVED AND NO RESPONSE TO REQUESTS FOR ACTION. West Yorkshire Trading Standards and my Bank given all communication information. DO NOT RISK DEALING WITH THIS COMPANY”

Helpful Report

Posted 5 years ago

Good afternoon Mr Brothwick, Firstly I would like to apologise on Powerdirect's behalf for the service you have received from our company in regards to your order. Unfortunately at point of order your product was not been held in stock. The product was listed as 'Special Order' which mean we will order the item from our suppliers once you have placed your order with us. Occasionally there can be a delay in receiving the stock into our warehouse for despatch but we always strive to fulfil our orders as quickly and professionally as possible. However, as we can see, this simply was not the case with your order, to which we can only apologise. I have escalated this to our cancellations team and can inform you that your refund has already been processed and should be back in your account shortly. Apologies once again, Powerdirect Team

Posted 5 years ago

“Our Samsung fridge was a great deal and is perfect for our needs”

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Posted 5 years ago

“Very happy with the purchase”

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Posted 5 years ago

“After spending some time looking around the major retailers for a new hifi system and finding the"ideal one" rather than impulse buy we walked away. Which gave me chance to check powerdirect. Wow , I am so pleased I did. Initially it was £20 less but over the bank holiday the price dropped further so we made the purchase. I was extremely pleased at the speedy delivery of the system. Would not hesitate to a. Order more from powerdirect b. Recommend Powerdirect. THANK YOU FOR A GREAT EXPERIENCE”

Helpful Report

Posted 5 years ago

“I am very happy with the service I received. Delivery was on time and the stuff was kind and helpful. My new fridge freezer is fantastic:)”

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Posted 5 years ago

“Brilliant service and a great product at a fantastically cheap price. It was delivered quick and I'm delighted with the purchase. Wouldn't hesitate to buy from Powerdirect again.”

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Posted 5 years ago

“Fast , helpful and deliverd next day”

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Posted 6 years ago

“No problems!”

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Posted 6 years ago

“So far so good delivery was well organised and would use again”

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Posted 6 years ago

“Excellent instant service delivery people great came exactly when they said they would and were friendly and helpful .”

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Posted 6 years ago

“The item was packed poorly with very little protection and was delivered damaged. I emailed Powerdirect within minutes of delivery and have received no response to my further emails asking for resolution.”

Helpful Report

Posted 6 years ago

Good afternoon Mr Ritson, Firstly can I take this opportunity to apologise for the inconvenience caused with your order. We always aim to give our customers the best possible service but unfortunately this does not appear to have been the case with your order. Our aim is for all orders to be packaged securely and should always be well protected, therefore I shall raise this with our despatch department to ensure this does not happen in the future. I will also escalate this to our services team so that you get a fast, satisfactory resolution to your problem. Apologies once again, Powerdirect Team

Posted 6 years ago

“Excellent value for money and the delivery service was very good”

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Posted 6 years ago

“Very good all round”

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Posted 6 years ago

“Happy with my Panasonic boom box, good sound, good connectivity and a CD player for us old school types! Great service and delivery from Power direct.”

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Posted 6 years ago

“Great price, excellent service, speedy delivery. Thanks”

Helpful Report

Posted 6 years ago

Powerdirect.co.uk is rated 3.7 based on 593 reviews