| 
                                            Shipping & Delivery
                                         | |
|---|---|
| 
                                            Delivery Methods                                         | 
                                                Courier                                             | 
| 
                                            Average Delivery Time                                         | 
                                                Over 7 Days                                             | 
| 
                                            On-time Delivery                                         | 
                                                                                                    Greater than
                                                                                                26%
                                             | 
| 
                                            Accurate And Undamaged Orders                                         | 
                                                                                                    Greater than
                                                                                                61%
                                             | 
| 
                                          Customer Service
                                       | |
| 
                                            Communication Channels                                         | 
                                                Email, Telephone, Live Chat                                             | 
| 
                                            Queries Resolved In                                         | 
                                                Over A Week                                             | 
| 
                                            Customer Service                                         |  | 
| 
                                                                                                                                                                                                                      Returns & Refunds
                                       | |
| 
                                            Refunds Process                                         | 
                                                
                                                    Difficult                                                
                                             | 
 
                 
        0800 212 729
                                Cloberfield House, 57 Beardmore Way,, Clydebank United Kingdom
                                                                                                    
                                    G81 4HT