Power Tools UK Reviews

Name: Power Tools UK
Address: Lumsden Stuart Ltd, 11A Law Place, Nerston Industrial Estate, Glasgow, South Lanarkshire
Rating: 4.71

4.7 Rating 2,138 Reviews

93 %

of reviewers recommend Power Tools UK

4.7

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01355 234328

Email:

info@powertoolsuk.co.uk

Location:

Lumsden Stuart Ltd,
11A Law Place, Nerston Industrial Estate,
Glasgow
South Lanarkshire
G74 4QL

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Power Tools UK 5 star review on 18th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was delayed and no compensation offered. Bought a circular saw on the link from official Bosch Professional site (Power Tools UK are the reseller): the saw arrived with a cheaper blade (Standard instead of Specialised), also the saw was minted on a plank base that does not have a groove for the guide rail, neither Bosch nor any other. Total false advertising and/or fulfilment. Complaints left without response; will pursue via Bosch complaints procedure. Cannot trust any trades these days.”

Helpful Report

Posted 4 years ago

“Ordered boots and socks. Wrongs sizes came. No exchanges. Now I have to send them back at my 9wn expense in order to get a refund. Will not be stopping here again”

Helpful Report

Posted 4 years ago

Dear Mr Leneghan As explained as the time we do not exchange but offer a full goods refund on return for goods ordered in error by the customer. We informed you that we could assist be refunding on return allowing you to re-order the correct size. We delivered exactly what you wanted, when you wanted them, what do you expect from us Regards Lumsden Managing Director Power Tools UK

Posted 4 years ago

“Ordered boots and socks. Wrongs sizes came. No exchanges. Now I have to send them back at my 9wn expense in order to get a refund. Will not be stopping here again”

Helpful Report

Posted 4 years ago

Dear Mr Leneghan As explained in my original reply, as the time we do not exchange but offer a full goods refund on return for goods ordered in error by the customer. We informed you that we could assist be refunding on return allowing you to re-order the correct size. We delivered exactly what you wanted, when you wanted them, what do you expect from us Regards Lumsden Managing Director Power Tools UK

Posted 4 years ago

“Damaged goods on arrival, contacted them and they replied very quickly however they never followed up on what they offered. I have since contacted them again and still no reply will not be using again!! Absolute rubbish!”

Helpful Report

Posted 4 years ago

“Very pleased with the service.”

Helpful Report

Posted 4 years ago

Dear Stephen Thanks for taking time to review our company and leave us your positive comments. However when rating us from 1 to 5 I think you have mistakenly left a 1 star review counting badly against us. Could you please have a look at this and possibly increase the star rating if this is the case Regards Lumsden Director Power Tools UK

Posted 4 years ago

“Used Power tools previously extremely poor aftercare service, when my drill broke they said it is not their problem I have to take it up with Makita, only used this time as they were the only one who had the Milwaukee drill that I wanted”

Helpful Report

Posted 4 years ago

Dear Mr Lythgoe Following your post regarding "extremely poor aftercare service" on a Makita Drill previously purchased from us, I tried to find the order in question. Following information received back from you I discovered that the previous order you refer to was actioned back in 2016 over 4 years ago. As I asked you for feedback on the 2020 Milwaukee order not the Makita order 55 months ago looks like our service is now up to the mark expected by our large professional customer base as you decided to make no comment on the Milwaukee order Regards Lumsden Director Power Tools UK

Posted 4 years ago

“Tinpot company which caused me endless problems”

Helpful Report

Posted 4 years ago

Dear Mr Willetts Although tough to take I fully agree that we made a complete hash of dealing with your business. As you are aware I requested further detail from you and confirm that I have taken action to correct this weakness in our systems. Thanks for taking time to give me information allowing us to improve and refine for the benefit of the company and future customers Regards Lumsden Director Power Tools UK

Posted 4 years ago

Power Tools UK is rated 4.7 based on 2,138 reviews