Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The girl Julie was so helpful. No problems for her to take apart three prams for us to look at. Told us about your event in April. We will defo be there. Thank you and my daughter got the pram she wants.”

Helpful Report

Posted 6 years ago

“Was unsure about visiting having read some of previous reviews. As my daughter was here for the weekend decided to go and see for ourselves. Well service was truly excellent. My daughter asked to have demos on several prams and staff were superb. Explanations, demonstrations even a trial for size in car boot were all met with first class attention, smiles and service. Could not have been any better. Even at checkout, when ordering pram I was delighted to find no charge for delivery, even to South of England. Fantastic, THANK YOU SO MUCH!!!!”

Helpful Report

Posted 6 years ago

“Had a great experience with the Glasgow pram centre from start to finish. All staff I had contact with where professional, knowledgeable and friendly. The items that I purchased are of good quality and exactly what I expected-C918829”

Helpful Report

Posted 6 years ago

“Will never order from this site again I ordered 4 items from here on the 11th of March about a week later I received only 1 of my items so I rang them and asked them where my other items are and they told me they was out of stock yet I didn’t even get a email to be told they was out of stock it took for me to ring them I then asked how long it was going to be till I received my items they told me a week I then still didn’t receive anything so rang up again to be told they still haven’t got the items in stock and they will be in by end of the week and it’s now the 3rd of April and still haven’t received them I rang up today to be told that they are due for delivery 6th of April so I asked her to go check to see if they have actually come in stock she came back to tell me that they have been sent in one Grey sheet and one white which is not what I order I have ordered 2 grey sheets and a waterproof sheet so I asked if they had a complaints department I can speak to for her to reply now it’s only a store we don’t do conplaints and now waiting for someone to ring me back to find out what is going on with my order nearly 4 weeks later this company is a absolute joke!!!!!”

Helpful Report

Posted 6 years ago

“Second time at pram centre Glasgow today. Both times very helpful staff to show us everything about the pram we chose. Bit of a mix up with colour/price but was very quickly sorted and the lady went out of her way to make sure we were happy and got everything we wanted. (She really was great!) Overall very pleased so far with service.”

Helpful Report

Posted 6 years ago

“This whole transaction has been a nightmare, to begin my pram was "awaiting stock" and when I saw that it was now in stock I have to PROMPT PramCentre with several emails to even sent it out to me, they did. I bought I new model of a pram from them, when it came it was immediately clear this was the OLD MODEL with stickers stuck over the old name to deceive customers, but sold for over £200 more. I contacted them for a return which took MANY MANY emails and almost a week of back and forth to finally happen. I am now waiting for an almost £1000 refund from then they said would be processed immediately upon the pram getting back to them. This was days ago now. In my opinion they're con artists. I've seen other complaints of people not receiving refunds too. I will be taking legal action if my refund isn't issued within the next few days as I have the emails to prove they have lied and been deceptive. Disgusting service. I would not only not recommend, but encourage people NOT to use their service.”

Helpful Report

Posted 6 years ago

“Purchased a bouncer for my little boy. I was contacted around a week later to say that there was a stock issue and it would be a further 3 weeks if I was happy to wait. I asked to cancel my order and ask for a refund. I have sent numerous emails requesting my money back but I am yet to receive a refund. Agents have not replied to me and one has advised they will get my refund processed however this was never done.”

Helpful Report

Posted 6 years ago

“The staff at the desk were so helpful and willing to go the extra mile. They were very happy to pricematch and arrange for delivery, and when i needed to modify my order it was no trouble at all.”

Helpful Report

Posted 6 years ago

“I had a small issue with my order and Stephanie dealt with it very quickly and professionally. She went above and beyond to resolve this. Thank you”

Helpful Report

Posted 6 years ago

“Wonderful friendly helpful and informative service today from Lisa, Amy and Hannah who let us take our time and didn’t try to push us into spending more than we need to. Thank you!”

Helpful Report

Posted 6 years ago

“Shopped in pram centre today. Sales Staff are so friendly and helpful. Nothing is too much trouble and all questions answered. They definitely know what they are talking about. Staff at desk are also very pleasant and efficient. No complaints from me. I will definitely be back. Have used before and delivery was spot on.”

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Posted 6 years ago

“In the store on Saturday, 3rd time mum and I still enjoy visiting the store. Lovely helpful girls! Love love love!”

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Posted 6 years ago

“I would just like to say was at the pramcentre today first time mum the staff was so helpful they made me at ease showed me all the different prams how they worked tried them in my car didn’t even complain when we were out in the snow a few times they were really great would definitely recommend to everyone ❤️”

Helpful Report

Posted 6 years ago

“I received wonderful service when I visited the store today! I was a little overwhelmed when I first entered the store, my partner and I didn’t know where to start! We were quickly put at the ease by the amazing, informative staff. Will recommend Glasgow Pram Centre to be friends and family.”

Helpful Report

Posted 6 years ago

“I ordered a Concord XT Car seat in Cherry Red stated 2 weeks delivery. A week later I was informed apparently by email (never received it) that it had been discontinued - These things happen. I paid £274.99 including delivery. I was told they could supply Bordeaux Red, which I could order online for less money, no problem they said we will price match. I sent them the link for www.preciouslittleone.com who are selling it for £191.95 including delivery. Oh, they said we can't price match that company and yes we can cancel your order but you will have to wait 3-5 days for your money. These guys do not have clue how to run an online business, do yourself a favour and avoid.”

Helpful Report

Posted 6 years ago

“Dire not recieved what I ordered and what was advertised. Month later still not resolved. Customer serice is shocking.”

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Posted 6 years ago

“good service”

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Posted 6 years ago

“Extremely poor customer service.”

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Posted 6 years ago

“We received great service from start to finish. We were kept up to date with when the items were in stock and really appreciated they the goods were delivered by the pram centre rather than a courier to ensure they arrived safely and un-damaged.”

Helpful Report

Posted 6 years ago

“I ordered my I candy peach pram back in September and was informed it could be delivered to my home address for my chosen date (6th January), I received a call 2 weeks ago advising the pram was in store and could be picked up if preferred, so my partner and I made the drive down to collect to be informed that the carrycot part was missing and they would give me a call when in store, (still no contact from them so I call to enquire to be informed their first delivery is on 8th January (2days after my first chosen date of delivery) and they are hoping it arrives then, absolutely ridiculous service and the attitude from the staff is just disgraceful, this can be a stressful time for people and they have no empathy at all”

Helpful Report

Posted 6 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews