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Pramcentre.co.uk Reviews

4.3 Rating 2,479 Reviews
82 %
of reviewers recommend Pramcentre.co.uk
Company Reviews Product Reviews
716
 Questions Metrics
4.3
Based on 2,479 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Pramcentre.co.uk Reviews
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Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Anonymous
Verified Reviewer
“Avoid avoid avoid. Had the most stressful experience due to the Glasgow pram centre. Ordered pram/car seat bundle. Was phoned to say the car seat by that make was deemed unsafe so they were giving another one which was fine, received a call last week (24th) to say car seat was in the shop. I asked when the pram would be in (says on receipt 01/05) and was told that it would be in the end of the month but couldn’t give specific date. Rang on the 1st and was told by Alison that it wasn’t in, there was a delay, that was all the info she could give me as “she only worked here” and she was getting someone to ring me back however didn’t confirm phone number / names etc. I called supplier of pram and they seemed to think if pram had been ordered that day it would be in shop now. I called back later that day, took 35 min to get through to be told that there was a delay and the lady who rang me about car seat told me that day that it could be 2 weeks time - a lie (I’m due the 15th). Was on the phone for well over an hour not knowing if the baby was going to be here before the pram! Ended up travelling down to the pram centre and was told that it would be in on the Friday or Tuesday and she took £80 off remaining bill. Manager recognised that I should have been informed of any delays and apologised. Apology and receiving discount was appreciated but nearly a full day was wasted trying to find out quite simply when I was getting a pram that had cost me nearly £900. No one could give an answer and some staff quite frankly were plain rude. I ordered a pram in March and nobody could tell me where it was or when it was coming. Very stressful experience for expecting mothers. AVOID!! Go to mothercare!!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“TERRIBLE COMPANY. ABSOLUTELY WASTE OF YOUR LIFE if you use them.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“sounds like if you visit the store itself in Glasgow you get great service, but if you order online you get terrible service please please read the trust pilot reviews here: https://uk.trustpilot.com/review/pramcentre.co.uk I ordered my pram June 2018 and it's now Aug 2018 and still no pram. I was told on multiple occasions that it was a delay from the manufacturers which I can appreciate that can be out of their control, but the overall communication and staff knowledge on the phone/live chat was poor. you have to do all the chasing yourself, to be told it will be here 'mid- end of next week' - which is a line they've used twice on me so I'm assuming it's a copy and paste reply I would take any dates for pre-order sales on their website with a pinch of salt yes they have the best offers and prices, but for the grief and hassle it's really not worth it. I now have a newborn at home without a pram and we've been stuck inside waiting for it to arrive. They are really unreliable so I couldn't risk being let down when I hear nothing by 'mid-to end of next week' again So I decided to get a straight refund and buy elsewhere. When you request a refund, please make sure you get them to process it straight away and you get the email confirmation to confirm it's been done there and then - otherwise you'll be back chasing the accounts team to process it for you, and then it's another 3-5 working day wait for you to see it in your account record all communications you have with them via email/live chat, and any telephone calls to be confirmed via email of what was spoken so that you have all the proof you need to claim a chargeback via your bank should there be any delays - and if not you have everything detailed to raise a complaint via the ombudsman”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Have been waiting 6 weeks for my car seat to come and was not informed at any point as to what was going on. I had to phone them to find out that the colour I wanted wasn’t in stock which wouldn’t have bothered me as at this point I would have taken any colour! Very rude staff on the phone also. Very upsetting experience as they never felt the need to inform me at any point of the delays. Please avoid this place!”
Helpful Report
Posted 5 years ago
Rachel Canavan
Unverified Reviewer
“Ordered £875 pram through easypay paying £200deposit on 10/11/16 paid remaining balance on16/12/16 of £675, when order status didn't change for three days I messaged them to find out when pram would be delivered only to be told pram had been discontinued! Why was my order taken when pram obviously was not availabe, my baby has now arrived and has no pram,I will have to wait for my £875 to be paid back into my account before I can buy my pram elsewhere, in the meantime my baby has no pram.i am not impressed by this company. They take your money when they havent got the products they say are in stock when you place your order that to me is false advertising. Buyer beware they are liars!!!”
Helpful Report
Posted 7 years ago
Pat
Verified Buyer
“I can't comment on my order as I have not yet received it. I have paid for my order and a day or so later was told that it could take up to 2 weeks as they had no stock. Apparently they are not a stock controlled website. Had I known this I would have either ordered a different cot or left the money in my bank for an extra couple of weeks.”
Helpful Report
Posted 8 years ago
Hi, Pat. Thank you for taking the time to review us :) My sincerest apologies that we have let you down with this part of your order, under section 3 of our Terms and Conditions it does makes reference that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items are not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in regards to your order. Our website is one which is manually updated on a daily basis and it seems that this particular item must not have been altered by the time you had placed your order, and for this I sincerely apologise on our Web Team's behalf. As soon as your Cot arrives in to our store we will be in touch to advise you of this and to arrange dispatch. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)
Posted 8 years ago
Anonymous
Unverified Reviewer
“Truly awful. You may think you’ve had a good experience (those who have done positive reviews) but I just hope you never have an issue with any product bought from this company. If you do the way they deal with it will be awful. Months taken to reply to emails, incorrect information given and they have no knowledge of consumer rights!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Avoid this retailer at all costs. The customer service is terrible. I had to chase my order and then when the pram was faulty the customer service was/ is shocking. The issue is still not resolved months later and communication is terrible.”
Helpful Report
Posted 5 years ago
L. Gilbey
Unverified Reviewer
“Ordered car seat with an expectant delivery of 3/4 weeks. That expired so called to be told another 2 weeks. That expired so called yesterday and told yet again another 2 weeks. Cancelled order and received a refund. Ordered it elsewhere and it was delivered within 24 hrs. Disappointed with Pram centre’s delivery promises.”
Helpful Report
Posted 5 years ago
Kirst
Verified Reviewer
“Items still not arrived. Had to call every day for a week. No one new who had spoke to me last. Promised a call back by 3 different members of staff and a manger on 4 different days . No one ever called and no one can tell me why . Still waiting at present for my car seat . Will never use this company again . So unprofessional and dont seem to know what they are doing. Major staff training issue needed. That includes not answering the phone laughing.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“❗️❗️⚠️WARNING ⚠️ ❗️❗️ ...To anyone buying a pram from GLASGOW PRAM CENTRE❗️❗️ We ordered our pram a limited edition silver cross on the first week of May and arranged to pick it up at the beginning of August. We went to the store to pick it up only to be told it wasn’t in store and they didn’t know when it would be in. We were told at the desk ‘oh did no-one phone you’ this went of for over 6 weeks with us being told every week that our pram would be in store by the end of the week and that someone would give us a call back. Not once did any of the staff apologise they instead tried to act like it wasn’t already weeks late. We were never contacted regarding the pram we had to phone them every week for an update until eventually one member of their staff phoned silver cross to locate our specific pram, something we assumed they were doing every time we called. It turns out the pram we had already paid in full was discontinued. We found this out 1 week before the baby is due and left with no car seat as this was also late even though it’s not limited edition. The store has given us a replacement pram that is similar to the one we chose and sees this as compensation as it is slightly more expensive even though it’s not the pram we wanted or paid for. And the one we originally wanted was much nicer. The service from the beginning to the end has been disgusting. Thankfully we now have a pram with 4 days till due date but have had weeks of stress and frustration. Leaving with only the apologies from the owner who offered no compensation as our case was just ‘overlooked’. The owner at first was using the excuse there is a back log of prams and then had to back track when we explained we paid for a pram advertised In their store that they aren’t even able to produce. Would never buy from them again their service and organisation has been horrific.”
Helpful Report
Posted 5 years ago
Jean Wesson
Verified Reviewer
“Extremely poor customer service.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I ordered my I candy peach pram back in September and was informed it could be delivered to my home address for my chosen date (6th January), I received a call 2 weeks ago advising the pram was in store and could be picked up if preferred, so my partner and I made the drive down to collect to be informed that the carrycot part was missing and they would give me a call when in store, (still no contact from them so I call to enquire to be informed their first delivery is on 8th January (2days after my first chosen date of delivery) and they are hoping it arrives then, absolutely ridiculous service and the attitude from the staff is just disgraceful, this can be a stressful time for people and they have no empathy at all”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Visited today ... there were so few staff on the floor that it took at least 15 minutes to locate someone to assist us with advice on a baby carrier product. We then had to wait at least 10 minutes for someone to attend the till to allow me to make a purchase. My grandchild required to use the baby changing facilities and was unable to do so due to the dreadful stench in the area caused (we were told ) by the nappy bins just having been emptied. (Perhaps more frequent housekeeping schedule would prevent this) No alternative area was offered for us to use ......we will not be back”
Helpful Report
Posted 6 years ago
Give Me My Money
Verified Reviewer
“Checked they would ship to me before ordering, they confirmed they would. Made an order, they took my money then told me they can't. It's been 2 weeks and I still don't have my refund. Going off of other reviews I'm beginning to think this is a scam website.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Before to do the order I asked how long is going to be to deliver it because I have to leave the country in three weeks time. Shelby, one of the workers assu me that the order is going to be before we leave so I bought it. Today I have been told that it is impossible to get those items on time. Very bad experience because I lost time to buy things for my child.”
Helpful Report
Posted 6 years ago
Jacq.
Verified Reviewer
“From start to finish it was a hassle dealing with the pram centre! I had to chase up orders, emails were ignored. Was told one thing but another happening. I had to change two of my items because after payment I was told they wouldn't be in stock for atleast 6 weeks! And to top it off one of my items was damaged and I have still to this day to hear back from them after umpteen attempts to sort it out. Very very poor.”
Helpful Report
Posted 6 years ago
Claire Hughes
Verified Reviewer
“If I could give 0 stars I would. Ordered stroller came quick brilliant... ordered the matching foot muff and well after 4 weeks of waiting, no communication, having phone put down on me, lots of different stories about why I havnt received my order and where it is, I've decided to cancel. I've waited 4 weeks and still don't have my item. I've decided to order it from a reputable store and it will be here in 2 days. I've been offered no compensation for all the phone calls and the time wasted by this company. The staff are rude. I would NEVER recommend anyone order from this company.”
Helpful Report
Posted 6 years ago
Hayley
Verified Reviewer
“I’m so happy with my new pushchair, cheapest place I could find that had the pushchair I wanted. It said it would take 2-3 weeks!!! Good customer service as I spoke to Stephanie after I purchased as I read some of the reviews and people said how long it took for items to arrive. She said she would refund the money if I wasn’t happy with the wait. It arrived the next day by DPD so I could track my order. Recommended company & Delivery😀 Thank you so much PramCentre.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I ordered a pram that was fully in stock and paid for it. Then received an email 3 days later that said that is wasn't in stock and wont be for 3 months. I was then contacted to say that if I needed to place a refund to contact them. So I did and never received a response. I then after multiple attempts managed to contact them on Saturday 4th/nov and then was told I would received a full refund via paypal on Monday 06th/11. After still not receiving any funds I had to contact them once again where they told me they had issues with refunds but didn't think it was important to let me know. Will be opening a case with them on paypal if I don't not receive my money back within 24hrs. Really regretting ordering anything from this website. Little contact false promises and shoddy customer services.”
Helpful Report
Posted 6 years ago
Pramcentre.co.uk is rated 4.3 based on 2,479 reviews
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