Name: Prezola
Rating: 1.57

“A big disappointment! It honestly would have been easier and less stressful to ask friends/family to send money for us to order our own gifts. I had several large items on the list, they were paid for and secured. To then be told that those items have been discontinued and the money will have to be sent to us (with a charge to transfer apart from our last gift after complaining). But it took weeks for us to get this news, after weeks of chasing where our wedding presents were. Most of our large gifts were garden items and after chasing for weeks and being let down, and it now being the end of summer. There are no garden items for us to buy online or we are going to have to pay double to get what we had originally wanted months before, when adding them to our list. When making a complaint, the lady was very nice but quick to blame covid and other issues. They would not give us any compensation for the time wasted or the difference in price for the products now out of season. But instead they are sending us a 'gift' which 2 weeks later, we still have not received anything. Super disappointing! Do not use this 'middle man company'!”

Helpful Report

Posted 1 year ago

“UTTER SCAM - DO NOT USE: It has now been four months since our wedding and we have yet to receive roughly half our gifts and Prezola have said it is likely we won't receive most of them until sometime in 2022. Prezola keep emailing and saying this is due to 'supply chain issues' but most of the outstanding gifts (including commonplace things like cookbooks and crockery) are clearly listed as available on supplier websites and I could easily order them myself if I had the money and receive them within a couple of days. It has been embarrassing to explain to wedding guests that we still have not received their gifts due to Prezola, and completely inexcusable at this point. If you are organising a wedding do not use Prezola unless you are happy for most of your gifts to take at least half a year to arrive.”

Helpful Report

Posted 2 years ago

“Absolute garbage company. First, Prezola gives you the option to 'lock in' gifts early (months before the wedding, after a gift has been purchased). The purpose of this is so they can order them in advance to have them ready in time for the wedding. We locked in two gifts in June, it is now almost November (our wedding was in September), and we are being told we have to wait until 'some time' next year to get them. A large percentage of other gifts that our guests had specifically chosen for us became 'out of stock' months after ordering, meaning we wont get a lot of what our guests wanted to actually buy us. Prezola was also only able to source parts of full sets (e.g. champagne glasses out of a set that included the same wine glasses and tumblers etc.), so instead of having anything matching we have a random assortment with no way of obtaining the full sets. Many items they claim to be impossible to source are widely available from hundreds of other suppliers online. For a company whose sole job it is to source items, I dont think they could source sand in the Sahara. After multiple calls to their customer service, with the promise of a call back from a manager, I still have not received a call or any suggestion of a resolution. They will hold your guests money hostage if they cannot get what you asked for, even if the item is available everywhere else. Despite the huge price mark up, we went with Prezola as we thought it would be an easy way to set up a registry and have all of our gifts shortly after the wedding. After having such a perfect wedding day, the only thing I would go back and change is ever considering using this useless company.”

Helpful Report

Posted 3 years ago

“Absolute garbage company. First, Prezola gives you the option to 'lock in' gifts early (months before the wedding, after a gift has been purchased). The purpose of this is so they can order them in advance to have them ready in time for the wedding. We locked in two gifts in June, it is now almost November (our wedding was in September), and we are being told we have to wait until 'some time' next year to get them. A large percentage of other gifts that our guests had specifically chosen for us became 'out of stock' months after ordering, meaning we wont get a lot of what our guests wanted to actually buy us. Prezola was also only able to source parts of full sets (e.g. champagne glasses out of a set that included the same wine glasses and tumblers etc.), so instead of having anything matching we have a random assortment with no way of obtaining the full sets. Many items they claim to be impossible to source are widely available from hundreds of other suppliers online. For a company whose sole job it is to source items, I dont think they could source sand in the Sahara. After multiple calls to their customer service, with the promise of a call back from a manager, I still have not received a call or any suggestion of a resolution. They will hold your guests money hostage if they cannot get what you asked for, even if the item is available everywhere else. Despite the huge price mark up, we went with Prezola as we thought it would be an easy way to set up a registry and have all of our gifts shortly after the wedding. After having such a perfect wedding day, the only thing I would go back and change is ever considering using this useless company.”

Helpful Report

Posted 3 years ago

“I would not recommend any couple that is getting married to use prezola. The gifts took 4 months to arrive and we had a number of gifts that we had to change as they were not able to source the original gifts that our guests had bought for us.”

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Posted 3 years ago

“Absolutely terrible customer service, so many mistakes- I would not recommend to anyone ! they thought we lived in a different country! and still when I brought up all our concerns they just apologised and continued to not be clear in moving forward- stay away!”

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Posted 3 years ago

“Took over 3 months to deliver our wedding presents”

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Posted 4 years ago

“Amazing service, lovely customer service and so many brands to choose from. Our guests found it really easy and all of our gifts arrived beautifully wrapped with individual gift messages attached. Highly recommend and much better than John Lewis.”

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Posted 5 years ago

“I would not recommend Prezola to anyone else getting married..... 3 of our gifts were taken off after being bought.....then after organising delivery, our cutlery set also went off the list and they were trying to push a second rate set on us. I had to push back at this point and say no.... Our delivery has been even worse......messed up with Parcelforce with delays, called and asked for another date, told me that was fine....surprise surprise I have texts come through saying they have left all of our wedding fits with a random neighbour.................all they can do is apologise....cheers prezola!!!!”

Helpful Report

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

Prezola Reviews