Prezzybox Reviews

“ Sadly the roses I ordered for my mother's funeral were so bad they were unusable and we had to get replacements from M&S on the morning of a truly stressful day. They had responded to my complaint on delivery with a 'they will get better' and an offer of a £5 refund. As you can imagine I was grieving and just wrote the whole experience off. Do not trust these people with anything important to you because they will let you down. ”

“ I am very disappointed in my experience with Prezzybox. I ordered a gift for my mum, which never arrived and when I contacted them, they simply said, sorry the item is out of stock and we will refund your money. This is such poor customer service and it still left me without a gift for my mum. I live in New Zealand and have used your company previously, so am so very upset by the whole experience ”

“ If i could put 0 stars I would. Absolutely appalling services, customer service is unresponsive. parcel never got delivered despite paying for faster delivery, this was due to 'technical issues' but i wasn't aware of this. took ages to get through to customer service for a refund. absolutely disgusting, worst company ever. I have never been so frustrated or disgusted by a company before. You should all be ashamed of yourselves. ”

“ Paid for express delivery and didnt receive. They ignored requests for information and a request to change delivery address meaning my dad didnt get a Christmas present! Still no response to request for refund ”

“ My product arrived broken and I was unable to submit a request for a refund or replacement. My email was also ignored. ”

“ Disgusted with the service as did not receive the item I ordered Not offered a replacement or a refund ”

“ Why was I not told this after the first call????? You offered no solution other than a refund, no apology, no explanation, no effort at all. ”

“ My order never arrived and I am yet to receive a refund despite numerous emails and unanswered phone calls! Yodel had no record of order either! Totally unacceptable! ”

“ Delivery late, emailed for an update no response, asked for a refund on delivery charges no response. Shocking customer services. I’m still waiting for delivery but will fill out the below best I can. ”

“ Ordered a very expensive experience package and its only an email code yet despite me phoning them and emailing them It has still not been resolved. Will probably be asking my cc to refund me ”