Pro Shrimp Reviews

2.9 Rating 14 Reviews
43 %
of reviewers recommend Pro Shrimp
2.9
Based on 14 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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Anonymous
Anonymous  // 01/01/2019
Very poor service. Originally delivery of the tank was fast and good but tank led lights went within a couple of weeks of set up. Emailed and got a reply back straight away saying it will be a few days for a replacement. Still waiting from the 2nd November. I have sent three follow up emails with no reply and tried to call but just straight to answerphone. Very poor customer service and I feel like I have been conned. I will be reporting to trading standards as the product was not fit for purpose.
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Posted 4 months ago
Absolute awesome customer service, quick on getting your order out the door and the plants that I've order all have been good quality, even the £1 plants have arrived better than expected.
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Posted 11 months ago
I bought a fish tank which broke a few months later. Pro shrimp have ignored three emails I have sent to ask for a refund.
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Posted 3 years ago
Ordered many times from pro shrimp always been first class service quality products would highly recommend this company
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Posted 3 years ago
I have ordered a number of items from this company, each time there has been nothing to fault. Good value, quick dispatch, excellent customer service and all packaged safely. I 100% recommend!
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Posted 3 years ago
hi placed my order on Monday evening received full delivery on Wednesday morning fantastic service. first time I've used you will not be the last. cheers Steve
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Posted 3 years ago
Yes i bought filter media with next day delivery. I didnt receive it , i got refund for delivery but got information will receive my parcel on monday. I wouldnt order it at all if they wouldnt have next day delivery but they had but it didnt work plus i jad my plans to set uP new fish tank and all my plants died cause i didnt received what i needed as a substarate so couldnt set uP fish tank. One week ago i ordered fish tank and i received all smashed so they sent new one . Everything is not working properly there. I am just unhappy and wont buy there anything anymore and will also let ot know to all ny friends! That is not profesional !
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Posted 4 years ago
Placed an oder not received any confirmation of order or a delivery date,yet they hqve taken my money.Tried ringing them several times never seem to answer... shocking service absolute rip off
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Posted 4 years ago
Phoned this company yesterday as I was having internet problems and asked them to call me back as I wanted to place an order still waiting managed to send them an email today regarding this still no response not very good communication perhaps they don't want my custom
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Posted 4 years ago
Ordered few snails, fast delivery and all good, snails happy and munching away.
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Posted 4 years ago
Ordered from them and received a damaged item.they were not apologetic or never offered any replacement.i had to file a case to get my refund.also they didn’t refund my whole postage as they promised,communication was not the best..ive had a worse experience with them.i would never order from them again.
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Posted 5 years ago
Poor return service wont anser emails or phone
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Posted 5 years ago
Poor quality plants, had to be returned
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Posted 6 years ago
great fast delivery and top notch service
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Posted 6 years ago
Pro Shrimp is rated 2.9 based on 14 reviews