“I have gone back and forth between this company for the past 3-4 months now, going from false advertisements, to taking forever for my dispute to settle.. First off, I would like to go ahead and say, sure, the site may seem all great and all, however this company has totally ripped off of my ideas without letting me know just to avoid future conflict. I spoke up to the billing department about the false advertisements and they just said that it's billed yearly; which had nothing to do with what I had talked to them about. I have no problem paying something yearly, it's the fact that they straight up lied about something, and refused to refund me due even though I have a lot of screenshots of our conversations and about what all had gone wrong. STAY AWAY FROM THIS COMPANY.
1. When I first looked at the advertisement that was being shown on the site; before they re-worked it to the way I said it should be said, this is what was shown. "Play with Pros sessions". What that SHOULD mean, is that you can play with pros during some sessions or even play a game every so often, right? No. It means that you get a few points PER WEEK, can take up to 6 weeks just to have enough to hire the CHEAPEST coach, for just one game. It has no meaning of being there in the advertisement. As a Free account, you can still play with Pros anyway, so the advertisement is misleading.
2. They stated that the purchase is final and will not be able to receive a refund, going based off of California Law. However, what they failed to mention in their TOS is that it DOES NOT STATE, that the points are earned from either packs or subscriptions, even though that's how you pay for coaching. With this they are committing fraud with this entire mess, this implies that they are saying that you can still earn points as a free person due to not specifying that the "DAILY CHEST" is not noted as a subscription feature, but as a Free user.
3. I have contacted Support well over 15 times over the past few months, with never a clear answer and/or response to this information that I have gathered. The company either needs to cough up the refund or be shut down, either way, the guides are NOT worth the investment to a company that lies on an advertisement and will not admit to it.”