Protect My Property Reviews

Name: Protect My Property
Address: 11 Silver Fox WayCobalt Business Park, ,, Newcastle Upon Tyne
Rating: 3.96

4.0 Rating 198 Reviews

74 %

of reviewers recommend Protect My Property

Company Reviews

Questions

Metrics

4.0

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

0800 004 999

Email:

enquiries@protectmyproperty.co.uk

Location:

11 Silver Fox WayCobalt Business Park, ,
Newcastle Upon Tyne
NE27 0QJ

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Protect My Property 5 star review on 18th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company, refuse to refund 78 year old widow when they did not cancel agreement and kept on taking money. She has proof she called and wrote in but they cannot find call recording or letter she sent in so are refusing to refund the money. £100 is a lot of money to her.”

Helpful Report

Posted 3 years ago

Ms. Rhodes emailed us on 17th April 2020 to advise that she wished to cancel her agreement and asked for a refund from December 2019, advising that she had sent a letter to us at that time. We do not dispute that Ms. Rhodes sent the letter or made a phone call to us, however, all cancellations need to be in writing as per our terms and conditions, and as we have not received a letter we are unable to process a refund. As a gesture of good will as we appreciate that this is very frustrating for Ms Rhodes we offered to refund the direct debit payment which was taken during her 30 day cancellation period, however, this was refused.

Posted 3 years ago

“Just hopeless, we’re unable to set our alarm on a regular basis, they are slow to get back to you to organise a reset which means I have been late to appointments or have had to cancel things on a regular basis. I’m not sure if it’s just the system I have, but if it’s not fit for purpose they should recommend a change or upgrade it. I’m not hugely impressed and will look at an alternative supplier.”

Helpful Report

Posted 4 years ago

“Installation only partially completed due to late attendance of one of fitters and missing parts”

Helpful Report

Posted 5 years ago

Hi Donald, I am so sorry to hear of your bad experience. I will follow your feedback up with our customer service team to ensure it does not occur again.

Posted 4 years ago

Protect My Property is rated 4.0 based on 198 reviews