Protect My Property Reviews

Name: Protect My Property
Address: 11 Silver Fox WayCobalt Business Park, ,, Newcastle Upon Tyne
Rating: 3.95

4.0 Rating 200 Reviews

74 %

of reviewers recommend Protect My Property

Company Reviews

Questions

Metrics

4.0

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

0800 004 999

Email:

enquiries@protectmyproperty.co.uk

Location:

11 Silver Fox WayCobalt Business Park, ,
Newcastle Upon Tyne
NE27 0QJ

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Protect My Property 5 star review on 18th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I assure you that the following is FACT See posts under Trustpilot, still updating as the saga continues, and it will as I have discovered something else. However in the meantime. I have just reviewed your - Our New Ways of Working, and watched video, 'well take me to the foot of our stairs', Maybe its just me they cannot be bothered to do as the video states. Turning up with NO protection, until I insisted on the next visit that they should, then it was hit and miss, a mask at HALF mask, fingerless gloves, no uniform, looked as it wearing something that men sleep in, NO call before hand etc.,etc., Walking all over the house, even upstairs, when I asked that if he wanted anything just give me a shout and I'll be down. Found out later after he left that he decided to write up his report in the kitchen, after I told him he had the use of the hall table. No wipe down. Believe me it took me a good hour wiping down surfaces spraying etc., I am not some old girl who has OCD when it comes to cleaning, but in the current climate one has to be a a little more careful. Come on people does not matter who the company is they should respect people, maybe when they turn up at a property in Mayfair, they drag out the PPE and uniform etc., call the staff before they turn up, and lets not forget the cleaning material. I have a saying 'Everybody counts or nobody counts' in fact its borrowed from Harry Bosch Forgot no DRILL when he knew full well that one was needed, when he told me that it would take him 15 mins to get back to his van to get it so back and forth 30 mins, just to speed things along I let him use my drill. So far with Covid19 and this its my Anno Horribilis, not so much to do with C/19”

Helpful Report

Posted 5 years ago

“Awful company, refuse to refund 78 year old widow when they did not cancel agreement and kept on taking money. She has proof she called and wrote in but they cannot find call recording or letter she sent in so are refusing to refund the money. £100 is a lot of money to her.”

Helpful Report

Posted 5 years ago

Ms. Rhodes emailed us on 17th April 2020 to advise that she wished to cancel her agreement and asked for a refund from December 2019, advising that she had sent a letter to us at that time. We do not dispute that Ms. Rhodes sent the letter or made a phone call to us, however, all cancellations need to be in writing as per our terms and conditions, and as we have not received a letter we are unable to process a refund. As a gesture of good will as we appreciate that this is very frustrating for Ms Rhodes we offered to refund the direct debit payment which was taken during her 30 day cancellation period, however, this was refused.

Posted 5 years ago

“Just hopeless, we’re unable to set our alarm on a regular basis, they are slow to get back to you to organise a reset which means I have been late to appointments or have had to cancel things on a regular basis. I’m not sure if it’s just the system I have, but if it’s not fit for purpose they should recommend a change or upgrade it. I’m not hugely impressed and will look at an alternative supplier.”

Helpful Report

Posted 6 years ago

“Installation only partially completed due to late attendance of one of fitters and missing parts”

Helpful Report

Posted 6 years ago

Hi Donald, I am so sorry to hear of your bad experience. I will follow your feedback up with our customer service team to ensure it does not occur again.

Posted 6 years ago

Protect My Property is rated 4.0 based on 200 reviews