“My annual policy was due to expire in March, I heard nothing from them. I phoned to renew, to be told I was not able to and no jew policies were being issued. I booked a holiday in January, whilst this policy was current assuming I would be able to renew on the same terms. I have now had to go to another company who do not cover coronavirus. I am totally disgusted that my holiday is now not fully covered due to puffin not renewing my policy.”
“AVOID!!! Took out holiday insurance, it stated my belongings were covered up to £1,500. I lost my phone, sent various things they asked for and waited over two weeks for them to say I wasn’t covered as I didn’t take the additional “gadget” insurance which was never offered. A nightmare to deal with when calling up.”
“We tried to claim on this travel insurance but they didn’t bother to answer our claim. They are useless. We are now looking to complain this travel company. Don’t ever choose this company they will ignore you if you claim against them.”
“Absolute rip off merchants! Do not part with a single penny of your hard earned cash to this company, They hide behind small print and loopholes, Thomas cook collapsed while I was away, but bold letters on my policy stated I would be covered.
Lie !!!!!
It cost almost £800 in New flights and transfers to a different airport, but they only entertained my original return flight, and that would have been £369 small print says excess £249 x2 =£498 so tough luck mate. With no regard to people like me getting into debt, just to get home, read the small print on all policies before you buy, except for these cowboys and just DON'T buy!”
“Please don’t take this insurance out if you have any health concerns for you or your family. It may be cheap and cover a wide range of health issues but the truth is they will not help in a crisis. My father nearly died in Turkey due to their careless and inhumane actions leaving us to take the situation into our own hands. Please to spare anyone else in having an awful and traumatic experience, do not give this company any of your money because ultimately that’s what they are all about, money.”
“Been with puffin travel insurance for a few years. made one claim in 2017 ( around 600 E for hospital bill while on holiday).
Now 2 years later have found out puffin has never paid the bill and I only found out by French government who has now escalated the issue.
Puffin now says they had a document missing at the time but never told me and send me an email saying everything was sorted .
Now looking back at my old email I can see that I sent all doc asked and they even confirmed good reception of doc.
Been talking to them for about one week now regarding this bill. Last week last person I talked to confirmed the bill will be paid asap and that they had everything they needed.
This morning other person tells me " we haven't received your doc" .
I can once again prove that email has been sent and received by them and confirmation from them received .
I'll of course send a complaint and keep all those proofs of doc/ email/ files sent.
This bill is still not paid anyway and I chase them everyday from now on.
Crazy story . Also now received 10% fine I'm France for bill not paid (60E) which French government takes straight away from my account ....”
“Appalling & disgusting company. Avoid at all costs. They have basically kept my mother in law (broke her hip on holiday) & sister in law who had to stay with her hostage Egypt as they are too worried about money not the welfare of my family. They don’t want to pay for medi flight home & want her to get better so can fly on normal flight. Its nearly been 4 weeks since I left them in Egypt. They never call back when they say they will, days go by without any updates. Our family is at its wits end & they don’t care. Yes they are cheap but if you have an accident whilst on holiday be prepared for a traumatic time.”
