“AVOID this company. I have 2 dog insurance policies and cannot speak to anyone to claim. They put you on hold and hang up. Do not use this company if you want insurance that you may need to claim on!”
“This has to be the worst Insurance company in the world !
I have been trying to contact them by phone for a week now. Each call is the same. " you are third in the queue " then a voice after 10minutes a voice advises you leave your phone number and someone will get back to you. I've left my number 5 times now and a week later my call still has not been returned.”
“This has to be the worst Insurance company in the world !
I have been trying to contact them by phone for a week now. Each call is the same. " you are third in the queue " then a voice after 10minutes a voice advises you leave your phone number and someone will get back to you. I've left my number 5 times now and a week later my call still has not been returned.”
“I contacted Puffin when my partner was taken into hospital in Dubai with acute pneumonia. He was alone in Dubai and unable to deal with anything. I spoke to someone on the emergency overseas service on phone and got the ball rolling or thought I had. Despite numerous phone calls and emails, there was zero follow up or contact with the hospital, we have paid all the bills for hotels, hospitals and flights with no replies from anyone except the usual automatic reply...we have received your email and will follow it up shortly. They are a total disgrace. You travel abroad happy in the fact you have a professional body that Will deal with things in case of an emergency... total bull.”
“Fantastic, despite my review of 3 weeks ago when I cancelled the uto renewal, they just went and did it anyway. This is probably actionable through a small claims court. What is it with these companies???
Policy Number: PUFF2088318”
“Didn't need to use them, just had the insurance for a year, so no idea what their' process is like as far as claims go. The auto renew reminder (no reply, naturally) came the night before they were going to take another years worth of increased premium, by pure chance I saw the email and managed to cancel it by first opening an online account and going to the opt out. Time will tell if I have done it soon enough. Thieves.”
“AVOID AVOID !!!
AVOID AVOID !!!
Puffin holiday insurance is underwritten and provided by AXA travel insurance
My insurance claim GB1-23-228419 has been going on for 6 months
They've already accepted a complaint and paid me £100 compensation due to no progression in my claim
Today I started another complaint ref 2024121969 after yet another telephone call with no action and request to call back in a further 5 working days
They do not care that all you would like is a quick resolution and payment for what you are supposedly insured for
All I've had is stress in chasing and chasing
The claim was made due to having a HEART ATTACK prior to my holiday which required a claim to be made on my Puffin holiday insurance
Puffin and AXA certainly haven't helped in my recuperation
Good luck to any one else
Date of experience: 11 August 2023”
“I was s little worried about this policy bought it before reading reviews ! Unfortunately I had an accident 6 weeks before my holiday, my daughter processed my claim for me. Paid out in two weeks, thank you Puffin.”
“Claim reference GB1 -23-228419
Claim reference GB1 -23-228419
Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a claim you don't get any response. I submitted my holiday claim on the 11th august 2023. To date I've had no email response. I've spoken to Puffin insurance and they just keep redirecting you to Axa insurance and they will not pursue or chase your claim.
When you call Axa they are even more unhelpful. I keep ringing and ringing all they keep saying is it will be dealt with in the next 10 working days
I have telephoned loads of times
You can not get through to anyone else to increase your frustration
They say you can request a call from a manager who will call you back within 48working hours. Do they actually call !
I think you know where this is going !!!!!
Puffin/Axa insurance ,don't waste your money !!!”
“Exemplary claims procedure. Was amazed how easily it went after submitted online info. Quick response. Call to tell me accepted. Confirmed by email. Text this morning from AXA to say that money en route to my bank sooner than first notified. My wife said "I'm glad I didn't let you take the cheapest quote." To which I replied "But I did".....”
“My UK purchased iphone got stolen in UK. It had been previously exchanged by Apple UK in Spain as screen was smashed. On this basis they denied my claim. Absolutely non sense. Do not trust this company.”
“Worst company ever. Can’t get through to them as they give out different numbers and the email gives me the same numbers
Claim was put in over 3 months ago and not heard anything still”
“DO NOT BUY INSURANCE FROM PUFFIN INSURANCE. Waste of money they will find every reason on this earth to not pay out. Total nightmare especially when they ask for Report Loss Cert Number - without this you can not claim. So you end up paying another £5.95 only to have them decline the claim.”
“Lucky escape! Was going to buy Puffin travel insurance as it came up cheap on a comparison sit but due to these dreadful reviews of poor service, I will not be purchasing from Puffin. Please work on improving.”
“Took out gadget insurance to make sure I was covered and sure enough, lost my Apple Airpods on leaving. Turns out it was a complete waste of money as they won't pay out unless there an actual crime scene (i.e. police involvement/forced entry to hotel room etc.) Have read countless other reviews for both travel and gadget insurances where they've done everything they can to wriggle out of paying out. Pointless. Don't waste your money.”
“I wasted days of back and forth admin, getting this document, that document, and more only to be told Puffin don't cover second hand iPhones despite the fact it cost £500+. I had proof of purchase. I know Puffin will say this was in the small print of the contract. I won't be using or recommending Puffin in the future.”
“Tried to obtain travel insurance from Puffin - got cheap quote online but needed to check something so rang customer service 13th August but everyone busy and no reply, after long wait left message but no call back, rang again 16th August, everyone busy again (remember I want to give them money!), left message, no call back. Gave up in frustration and went to local insurance broker who answered first ring! - If it’s this difficult to take out a policy from Puffin imagine how difficult it would be if you had a problem - Probably best to avoid ?”
