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Pulte Homes Reviews

1.1 Rating 178 Reviews
C-
Happiness Grade
C-

Customer Service - Average

57.14%
Industry Average
Horrible Mortgage, Sales, and builder service.
posted 9 months ago - Shawn Regimand
Customer service from construction managers cru below 0 Llewelyn, poor communications with buyers.
posted 1 year ago - Anonymous
Their customers service team sucks.
posted 1 year ago - Anonymous
I have been working with the construction manager and the customer service reps since BEFORE I moved in (during our final walkthrough) to fix many things in our home.
posted 1 year ago - Anonymous
The customer service and warranty are a joke - staff changes 2x a year.
posted 1 year ago - Cold in Seattle Suburbs
Their service engineers very reckless and they dont even think and do what customer is asking.
posted 1 year ago - Anonymous
THINKING OF HAVING PULTE BUILD YOU A HOME? THINK AGAIN! WE ARE POSTING THIS TO SPREAD THE WORD ABOUT THE TERRIBLE QUALITY AND CUSTOMER SERVICE PROVIDED TO US BY Pulte Homes, THE NATION’S THIRD LARGEST HOME BUILDER DURING THE ONGOING, 2-YEAR NIGHTMARE IT HAS BEEN SINCE WE SIGNED A SALES CONTRACT FOR A NEW HOME BUILD IN LAKEWOOD RANCH, FLORIDA.
posted 2 years ago - Ed and Donna
Pulte is the worst builder on the planet. The build defective homes with defective vapor and water barriers and they refuse to fix even if the home is within its warranty business. Pulte currently has approximately 5,200 construction complaints on Veterans homes nationwide and they refuse to address. Their customer service managers are combative and unethical.
posted 2 years ago - Mr. Garland Frazier
Poor finish quality. Three pages of issues. Poor followup. Lousy customer service. They talk a lot about their warranty. Good luck getting Pulte to honor it. Nothing but headaches. BUYER BEWARE!!!
posted 2 years ago - Bill
Workmanship is awful. List pages long when we moved in of issues that needed to be addressed. Oven draw doesn’t close, missing/ripped screens. Basement never cleaned. Completely filthy - needed deep cleaning. Customer service does not even respond. They take your money and run away
posted 2 years ago - Sudbury MA