PUMA Reviews

“ Missing item, wrong address, terrible packing and customer service! If I could give zero star, I would! Ordered 5 items in one order and only received 4 but I was still charged for 5 items. ”

“ Bad quality clothing, appalling returns service caused partly by them making you use Evri (haven't even tried to deliver my return parcel to PUMA 12 days and counting) and partly by their shocking customer service staff who promise a refund then send an email telling you to wait longer then insist your have to complete a complex online form, all of which is designed to avoid refunding you. Avoid avoid avoid! ”

“ Today I called customer service for the third time and was told that my order "probably" would not ship because it has been more than 30 days, but there is no guarantee that it would be cancelled or ship. ”

“ I contacted them and this is what PUMA customer service responded "Please be advised that we don't consider discomfort as a damaged or defective item. ”

“ Do not ever order from PUMA!! The worst customer service! I ordered $200 worth of items on sale for my 3 kids. ”

“ The worst site to order from, if you see a typo error it cannot be changed like other sites, nor can you cancel an order. Called Customer service & they are no help at all. They cannot change an incorrect address or cancel the order so you can reorder with a correct address. The consumer as to go through hell & just let the order go to the wrong address. Insane!!!! ”

“ Customer service is discussing! I tried to print my own return label and it was telling me my order had already been returned. Long story short I've been waiting months for this return label from Customer service. So done with PUMA! ”

“ ‼️‼️‼️‼️ I WOULD NEVER AGAIN ORDER “ANYTHING” FROM THEIR ONLINE STORE!! SEEMS LIKE THEIR ONLINE EMPLOYEES ARE FROM OTHER COUNTRIES AND NOT KNOWLEDGEABLE AT ALL WHEN IT COMES TO THEIR JOB!! HAD ME ON HOLD FOR ALMOST AN HOUR TO GET ANSWERS ABOUT REORDERING AN ITEM THAT WAS TOO BIG, WANTED TO CHARGE ME FULL PRICE, WHEN I GOT IT ON SALE!! THEN I ASK HER NAME AND ID NUMBER, THE EMPLOYEE STATED FOR SECURITY PURPOSES SHE CANT GIVE HER LAST NAME AND ALSO THAT THAT DONT HAVE ID NUMBERS. WOW!!!! SHAME ON “PUMA”‼️‼️ GUYS I WOULD NOT RECOMMEND ORDERING ANYTHING WITH THIS COMPANY!!!!!!! THEY ONLINE CUSTOMER SERVICE SUCKS!!!!!! ”

“ I’m so disappointed in PUMA this is third time I have ordered something from there and got 3 different delivery dates and this time my delivery date went from 10/29/21 to 11/01/21 to that date coming and going then it went to we’ll let you know when it’s on the way like wtf and the only way I get notified is if I check the site they don’t notify me and I was supposed to wear this particular outfit on my. birthday this past Sunday 10/31/2021 this is ridiculous I was a very strong supporter of PUMA now I’m going back to Nike unless something is done I will not continue to spend my money and not receive good service ”

“ Looking to buy a golf bag? DON'T BUY COBRA golf 😡 I bought high-end waterproof cart bag - within 16mos seams started coming apart, then zippers broke. Response was "Warranty is 12 months". Shitty service from shitty company selling shitty gear! ”