Pure Energy Reviews

Name: Pure Energy
Address: Armstrong HouseFirst AvenueDoncaster Airport, Doncaster
Rating: 4.56

4.6 Rating 9 Reviews

100 %

of reviewers recommend Pure Energy

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Location:

Armstrong HouseFirst AvenueDoncaster Airport
Doncaster
DN9 3GA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the whole process of having the solar panel system installed and running, done in a professional manner. Any questions that we have had, have been answered in a patient and understandable way.”

Helpful Report

Posted 10 years ago

Dear Mr Gaunt, Thank you for the positive review, carrying out the installation was a pleasure and if there is anything else we can help with in the future please do not hesitate to contact us. Best Regards, The Pure Energy Team

Posted 10 years ago

“When I had a visit from the ecoscheme representative I found her to be very very professional, and most of all at no time from start to finish was there any pressure put on me to sign up, in fact from the first phone call I received to the fitting of the panels the only problem I had was with the second company whose job it was to organise the pre install survey and the energy efficiency certification, this I found to be a total pig's ear, to the point I nearly cancelled the whole thing, am I glad I didn't YES because I have noticed s very significant drop in how much I am spending on electricity, would I recommend having panels from this company, yes I would but I woul say be prepared for possible mucking about from those responsible for organising the surveys and fitters. This is given by Mr G Padgett a very satisfied client.”

Helpful Report

Posted 10 years ago

Dear Mr Padgett, We take our business extremely seriously and understand that feedback from the people that make our business tick, you the end user, is vital for us to move forward. We have taken your comments on board and have now requested that our installations sub-contractor enroll their administration staff on a customer service course to enhance the experience for our future clients. We are of course over the moon that the rest of your solar PV installation was a pleasant experience overall and also that the system is doing what it says on the tin and reducing your electricity spend. If there is anything else that we can be of service with please don't hesitate to contact us. Best Regards, The Pure Energy Team

Posted 10 years ago

“The quotation for a replacement Boiler took a week to arrive but the price was competitive and the work schedule was quick. Installation would have been done in one day but for the manufacture omitting a part from the equipment (no fault of Pure Energy). The boiler is commissioned and running satisfactorily, overall I am very pleased with the outcome.”

Helpful Report

Posted 10 years ago

Dear Mr Boyes, Many thanks for the positive feedback, and also for understanding that unfortunately we can only work at the pace of our manufacturers. We have fed back to the product manufacturer who assure us that they are putting stricter control processes in place. Many thanks again for your feedback. Best Regards, The Pure Energy Team

Posted 10 years ago

“There were some occasions during the process on which I began to wonder if the full information about the job was being passed on between departments because almost everyone who had need to visit the job seemed to be unaware of what I had in mind for the installation. Also, the workmen who installed a section of the panelling on my garage roof expressed surprise that no scaffolding had been provided for them. This resulted in them having to support themselves on my neighbours' garage roof which caused some damage to tiles on my neighbours' roof, the tiles then having to be replaced which, admittedly, was done immediately and invisibly with a perfect match. However, I was grateful that the pointing-up of the ridge-tiles on my house's roof was carried out without extra charge before the installation was started, and all the work was all carried out quickly and efficiently and included a thorough 'teach-in' to enable us to have a basic understanding of the various aspects of the equipment.”

Helpful Report

Posted 11 years ago

Dear Mr Young, Firstly thank you for your honesty in your review and also for letting us know what we did right and wrong. The whole point of us working in conjunction with Reviews.co.uk is to obtain an understanding of our customers individual journeys in order to better our process all round, so your feedback is of great value & is highly appreciated. We have taken all your individual points into consideration and would like to thank you again for your business. Kind Regards, The Pure Energy Team.

Posted 11 years ago

Pure Energy is rated 4.6 based on 9 reviews