Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,308 Reviews

97 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

rory@pureluxuries.com

Location:

Alston House 611,
White Cross Business Park,
LANCASTER
Lancashire
LA14XS

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the service excellent and extremely efficient. Would not hesitate to recommend you.”

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Posted 10 years ago

“Good value for money”

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Posted 10 years ago

“Purchased two items, which were dispatched promptly. Neither were suitable - one I simply didn't like , the other (mens leather wash bag) was poor quality and nothing like a previous one I had purchased (it was very discounted, so that's perhaps why). Anyhow, returned them using their returns service. Here I am now, over two weeks later , still no acknowledgement of receipt and despite contacting them twice by email - no reply , let alone a refund. Website is devoid of a contact number. So I am increasingly frustrated by the whole thing and certainly wouldn't use them again. Very very poor customer service.”

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Posted 10 years ago

Good afternoon Mrs Shepherd, Thank you for your review and feedback. I have issued a full refund as requested on the 13th October - could I kindly ask if my emails confirming this have been mis-rounted to your spam folder? Kind regards, Ben, customer care

Posted 10 years ago

“They didn't. I had to return the bag as it was far too small to be off any use.”

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Posted 10 years ago

Good morning Mrs Gilbert, Thank you for your review and feedback, I'm sorry to hear that the bag was too small. I see that our customer care team have issued a full refund for you as requested, so these funds will have been returned to the account you used to order. All of our products should have their dimensions listed under the 'Size and info' section of the product page. Please email me if there's anything else I can do, I'll be happy to help. Kind regards, Mark, Pure Luxuries Ltd.

Posted 10 years ago

“The product itself (BLACK-CHARLY-DO Black Leather Handbag) is totally as described and exactly what I want. My order from Pure Luxuries London was fulfilled in a totally smooth, professional manner - exactly how things should always be!!! Thinking of buying from Pure Luxuries London? - don't hesitate to do so - they are good - very, very good!!! :)”

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Posted 10 years ago

“Bag arrived much faster than expected . Looks good , well set out and very practical . Quality was important and it certainly lives up to that .”

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Posted 10 years ago

“I purchased a leather wallet for my husband, the price was excellent, as was the quality of the item. Postage was speedy and the website is easy to navigate. Would recommend.”

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Posted 10 years ago

“Every thing was easy plus quick delivery!”

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Posted 10 years ago

“Excellent quality, great value.”

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Posted 10 years ago

“Everything delivered on time, as advertised.. Lovely quality leather.. I also had to make a return due the person I was giving the gift not entirely liking it. Return was fast hassle free and refund into bank straight away. A very good organisation I would definitely use again.”

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Posted 10 years ago

“Efficient service, prompt delivery.”

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Posted 10 years ago

“Quick deliver great price and lovely packaging”

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Posted 10 years ago

“Ariived before scheduled date. Good quality products and clear website.”

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Posted 10 years ago

“Very pleased with the bag I ordered.Service was very good also quick would recommend”

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Posted 10 years ago

“Great selection of products and super fast delivery”

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Posted 10 years ago

“Lovely bag. Delivery excellent”

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Posted 10 years ago

“Good website, easy to order and prompt delivery”

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Posted 10 years ago

“this is the second purchase i have made from your company and i have been happy with both purchases. i first bought a tan leather holdall and my son loved it that much that i then purchased a black leather holdall for him which he is equally happy with.”

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Posted 10 years ago

“My wife was very happy with the quality of the bag. I was very happy with the price of the bag and the delivery service was great. I would certainly recommend Pure Luxuries. Great Product, Great Service and speedy delivery. 5 stars”

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Posted 10 years ago

“Great customer service, good quality.”

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Posted 10 years ago

Pure Luxuries London is rated 4.9 based on 6,308 reviews