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Pure Luxuries London Reviews

4.9 Rating 5,597 Reviews

100 %

of reviewers recommend Pure Luxuries London

Company Reviews

Product Reviews

4.9

Based on 5,597 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Pure Luxuries London 5 star review on 9th March 2020

Pure Luxuries London 3 star review on 4th January 2018

Pure Luxuries London 5 star review on 1st March 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick prompt service.Been looking for a long time to find the right bag. Was a bit sceptical about ordering online after many disasters but was really pleasantly surprised and exactly what I was looking for. Better still managed to get it at half price. Love Love Love it. Many thanks.”

Helpful Report

Dear Judi, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We understand that online shopping can be a bit daunting, but we are delighted that we were able to exceed your expectations. It's wonderful to know that we could provide you with the perfect bag that you have been searching for, and even better that you were able to purchase it at half price! We are thrilled that you love it so much. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future! Best Regards, Faye

“Not as nice as it looked on the pictures”

Hello Sue, Thank you for your review and I will pass your feedback onto the relevant team to investigate this further. Many thanks, Faye

“Loved my bag as soon as I saw it, the quality and smell of the leather is amazing. It was delivered quickly and safely. I would not hesitate to order from this company again.”

Hi Christine, Thank you for your review. We're delighted you love your new bag! Thanks for sharing your positive experience. We look forward to seeing you again soon. Thanks, Faye

“Excellent quality bag, great size love it”

Hi Gill, Thank you for taking the time to review us. Glad to hear the bag was excellent for you and you love it :) Thanks, Faye

“Love my ‘Angel’ handbag. Good leather, beautifully made. Easy yo to order, to pay and speedy delivery. All perfect. Will buy again.”

Hello Margaret, Thank you so much for your wonderful 5-star review. We are thrilled to hear that you love your ‘Angel’ handbag and that it has exceeded your expectations. We look forward to serving you again soon :) Warm regards, Faye

“Quick prompt service.Been looking for a long time to find the right bag. Was a bit sceptical about ordering online after many disasters but was really pleasantly surprised and exactly what I was looking for. Better still managed to get it at half price. Love Love Love it. Many thanks.”

Dear Judi, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We understand that online shopping can be a bit daunting, but we are delighted that we were able to exceed your expectations. It's wonderful to know that we could provide you with the perfect bag that you have been searching for, and even better that you were able to purchase it at half price! We are thrilled that you love it so much. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future! Best Regards, Faye

“I returned it immediately Good returns policy”

Hi Angela, Thanks for taking the time to review us. Sorry the product was not to your liking. Happy to hear you managed to return it with no hassle. Thanks, Faye

“Really happy”

Hello Julia, Thank you for your comment, really glad to hear your happy with your purchase from us. Many thanks, Faye

“Very quick service and excellent product”

Hi Eric, Thank your review and feedback on our service and product. Much appreciated. Many thanks, Faye

“I have 4 of your lovely bags and have been very happy with them. But this last one was sent with no paper stuffing inside and it was folded over. That fold line is very noticeable still in my bag. This is bound to happen if it is posted out this way. I can only hope that if I really stuff it full of paper when I’m not using it, I may be able to reduce the mark. I really am disappointed with this problem.”

Hello Mary, Thank you for your review. I have looked into this further and can see you were in contact with our customer support team regarding this issue. I believe it has now been resolved, again apologies for this to happen. We strive to minimise warehouse space to accommodate more stock. Many thanks, Faye

“Very good quality. Great bag . Delivery was very quick. Overall I'm very happy”

Hello Kate, Thanks for taking time to review us. We appreciate your kind words and hope to see you shopping again with us soon. Many thanks, Faye

“I bought a tote bag in the clearance sale. I didn’t expect a lot as it was such a reasonable price but was delighted when l received it. It is good quality sturdy leather and well made. A great buy.”

Hello Julie, Thank you for your review and your kind words towards our products and service. Glad to hear you are delighted with shopping with us and we hope to see you again soon. Thanks, Faye

“Absolutely delighted with my bags. Great delivery and great price.”

“Very happy with the phone bag I bought for my Granddaughter.I bought two colors ,she kept the navy blue and I returned the gold one.I did have trouble getting the label printed etc but the company representative,Dan was most helpful and between him and my daughter I got it done! Thank you pure luxuries,I will be back.”

“I was very pleased with my shopping experience with Pure Luxuries from beginning to end. I purchased the Keira black shoulder bag which looks well, has capacity to hold my essentials and is exactly what I was looking for. As it is a leather bag, it is very keenly priced. From placing my order to delivery, it only took three days and I was well informed of the package's whereabouts through tracking. I am very pleased with my purchase and would purchase from Pure Luxuries London again.”

“Just received my bag ,am quite pleased with my purchase , good quality .”

“Nice bag quick delivery”

“Bought a dink, plum crossbody bag and love it. Very neat and stylish. Excellent service, too.”

“I bought two bags, beautiful leather and a lovely style.”

“Easy to use website, item sent out swiftly, quality item and great value - 100% happy.”

“As always first class service with first class leather goods. I am very pleased with the leather belt I purchased. Delivered on time. Would buy again & as always I recommend to my friends. Many Thanks”

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Pure Luxuries London is rated 4.9 based on 5,597 reviews