Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,308 Reviews

97 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

rory@pureluxuries.com

Location:

Alston House 611,
White Cross Business Park,
LANCASTER
Lancashire
LA14XS

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a beautiful purse for my mum's birthday. It arrived nicely packed.”

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Posted 8 years ago

“Very promp”

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Posted 8 years ago

“I have always been happy with bags and purses until I bought the aconkia squirrel Alexa. This is the worst purse EVER, your change fall out when you unzip, if I had not thrown the box away I would have returned it.”

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Posted 8 years ago

“Great service - lovely product including packaging, well impressed. Will definately be using again - thank you !!!”

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Posted 8 years ago

“quality of bag is lovely and the delivery was very quick”

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Posted 8 years ago

“Exceptionally good service item delivered the next day & is very good quality would highly recommend.”

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Posted 8 years ago

“I bought a laptop case one side of the handle for shoulder is not done properly. It says you can put up to 16 inch laptop but my laptop is 15.6 and flap doesn't closes. Buckle is hard to fasten”

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Posted 8 years ago

Hello Asif - thank you for your review. I am sorry you are having problems with your order - it is worth noting that the laptop size corresponds with the diagonal screen size of the laptop rather than the direct width of the device. If you would like to exchange the item, or obtain a full refund, you can of course do so, free of charge, by returning it to us using our free returns system. Please email us at info@pureluxuries.com if you would like further assistance or have any further questions. Warm regards Pure Luxuries Customer Care

Posted 8 years ago

“Very fast delivery and top quality Holdall Great value for the money High quality Very happy with my purchase”

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Posted 8 years ago

“Excellent from start to finish. Fast delivery and easy returns on high quality products. A happy customer.”

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Posted 8 years ago

“Excellent customer service, my order was despatched immediately and reached my local royal mail depot within 24 hrs, shame royal mail took 5 days to deliver it blaming the weather even though the snow had melted away. Purse arrived and is lovely, going to be a good day on mother's day. This is the 4th item I have purchased and can't fault this company at all.”

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Posted 8 years ago

“I ordered a bag at 4.50pm after the next day delivery cut off time and to my surprise it turned up the following day at lunchtime. Extremely happy with the service and would highly recommend”

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Posted 8 years ago

“I ordered a beautiful cross over bag, which was delivered with in 48 absolutely gorgeous just what I was looking for”

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Posted 8 years ago

“I ordered a weekend Leather Holdall and I just wanted to say, how very pleased I am with it, it's made so well and looks great, just right for my husband and myself when we go away for weekends,plus it was delivered on time thank you. Mrs. janet Ockenden”

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Posted 8 years ago

“So happy with my leather bag, fabulous price and super fast delivery, I have just ordered another bag that caught my eye, great service all round.”

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Posted 8 years ago

“Poor quality products - had to send my items straight back due to the smell!”

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Posted 8 years ago

Hello, Thank you for your review. We are very sorry to hear that there was a problem with a product your purchased. We work hard to ensure that products sent out are in excellent condition but occasionally a product may be despatched in ready assembled packaging, meaning smells acquired by the leather aren't discovered. We value your comments and would like to resolve the issue - please contact us via info@pureluxuries.com with information about your order - unfortunately I cannot find your order linked with your email address - and we will be more than happy to help. Kind regards, Pure Luxuries Customer Care

Posted 8 years ago

“Wallet received next day. Delighted.”

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Posted 8 years ago

“Finally received my purchase and it's just beautiful. The smell of genuine leather is amazing. Thank you. Will be purchasing from you again hopefully soon!”

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Posted 8 years ago

“Haven’t recived confirmation on when my Iterm is begin delivered please can some one sort this thank you”

Pure Luxuries London 3 star review on 4th January 2018

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Posted 8 years ago

“I order a bag on the 31st December and although I understand it was Xmas holidays I still haven't received and email when my item will be dispatched?? Plus annoying as there isn't a contract number to call, just email. So far not impressed with delivery.......”

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Posted 8 years ago

Good morning Sarah, Thank you for your review. We are very sorry that you did not receive an email. We believe this may have been due to a technical fault with our system which has now been corrected. Someone from our team has emailed you regarding the status of your order which was despatched. If you have any more problems please email us and some one will be in touch as quickly as possible. Kind regards Pure Luxuries Customer Care

Posted 8 years ago

“a quality bag,and a very good service”

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Posted 8 years ago

Pure Luxuries London is rated 4.9 based on 6,308 reviews