Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,308 Reviews

97 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

rory@pureluxuries.com

Location:

Alston House 611,
White Cross Business Park,
LANCASTER
Lancashire
LA14XS

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and excellent service would recommend”

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Posted 7 years ago

“Good quality for perfect price.”

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Posted 7 years ago

“Ordered a Xmas present 9 days ago, chased by E mail 3 times !! Money taken 9 days ago!! to date not delivered!! Shocking service !! Is this a fake website !!”

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Posted 7 years ago

Hello, Thank you for your review. I am sorry to hear you have not received your order. If your order was placed using our free first class postage, it may well be that your order has been delayed due to the Christmas rush and Royal Mail delays. We encourage all customers to check with their neighbours or local depot in case a delivery attempt was made and no card left. We respond to all emails as quickly as possible. If you require further help, please let us know by contacting us with your order number :) Warm regards, Pure Luxuries Customer Care

Posted 7 years ago

“Really easy to use the website, ordered and came really quickly! The purse is good quality and came with a really nice gift bag for it to be presented in!”

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Posted 7 years ago

“The only reason I gave 4stars and not 5 is because the leather of the rucksack I ordered has quite a strong smell! Other than that, the finish and feel of the product is good, the price good and it arrived in just a few days. I would recommend this company.”

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Posted 7 years ago

“Really pleased with my new backpack. Stylish design, beautifully made and just the right size to fit everything I want to inside. Good website, easy to order, prices are great and returns easy with prompt service. Well done! Internet shopping as it should be.”

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Posted 7 years ago

“Your website stated item was in stock. I ordered it and money was taken. Then two days later I receive an email stating item wasn’t in stock. Whilst you did refund the money it was very disappointing and unorganised I feel. You stated I would receive 5% discount on another item but wouldn’t get that discount until I had ordered and payed for another item. I didn’t trust that this would happen and therefore no further item was purchased and I will not be purchasing from site again.”

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Posted 7 years ago

Hello Sue, Thank you for your feedback and comments. We are very sorry that on this occasion we were unable to fulfil your order request. Our staff work hard to ensure our stock levels are accurate as to avoid customer disappointment. Sadly on this occasion a technical error meant the stock was displayed incorrectly. The 5% discount offer is just our way of thanking customers for their patience when issues arise. We always refund discounts as promised as soon as we receive notification of a new order being made. Warm regards, Pure Luxuries Customer Care

Posted 7 years ago

“Prompt service excellent product. Extremely pleased with my purchase.”

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Posted 7 years ago

“Beautifully made leather bags in numerous styles sizes and colours. This sums up the supplier I'd hoped to find and have succeeded in buying the ideal bag for me. I am tempted to buy again, will definetly recommend to my family and friends ☺️. Oh yes also delivery is speedy despite Christmas rush.”

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Posted 7 years ago

“Bought a holdall as a gift for my husband for Christmas , very impressed with the quality of the product . Delivery was quick and communication was good.”

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Posted 7 years ago

“Excellent service, brilliant communication... I ordered a couple of wallets, one turned out to be out of stock which they apologised for and gave me an extra 5% off a replacement one. Very prompt delivery, I don't normally do reviews but in this case Pure Luxuries have to get 10 out of 10 for all aspects of their service. Highly Recommended Thank you.”

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Posted 7 years ago

“The purse I ordered was exactly as described. It arrived on time, well packaged and was just what I wanted. The quality of the finish is good and I can see it will be be hardwearing”

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Posted 7 years ago

“Beautiful bag, well made, gorgeous.”

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Posted 7 years ago

“Excellent service, prompt dispatch and lovely item as described. Will definitely shop here again”

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Posted 7 years ago

“Good quality product (leather wash bag) Came on time.Pure Luxuries are reliable people to deal with. Will order from them again.”

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Posted 7 years ago

“Very quick delivery and a wonderful luxury bath bag. Very classy and high quality. A happy customer 😊”

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Posted 7 years ago

“Very nice product, very good price and very quick delivery”

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Posted 7 years ago

“I purchased 4 items as Christmas presents arrived as stated the quality of goods feel very nice but i only give 4 stars because the printing of the initials on a wallet i paid extra for was so small and hard to see, but i will buy from this company again.”

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Posted 7 years ago

“Beautiful gift, well packaged and arrived very quickly from ordering.”

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Posted 7 years ago

“Lovely,quality wallet. Very nice packaging and prompt delivery too!”

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Posted 7 years ago

Pure Luxuries London is rated 4.9 based on 6,308 reviews