“Purple pets great shop
Everything you could ask for in a pet shop, very clean all animals and fish all in good health,
Staff very knowledgeable but the best thing I liked was the time they had for customers. Definitely recommend this shop.”
“we bought our pigmy hedgehog here this week, we were so impressed by the knowledge the staff had, the shop was so clean and friendly, The owner made sure we were completely happy with the requirements of our new pet, he literally couldn't do enough for us. thank you Purple pets!”
“I recieved a tortoise this morning and frankly I am disgusted!
Well man have you got some work to do, firstly plastic boxes dont travel well they crack, they dont keep heat in not that you provided any, secondly there was no heat pocket at all, nothing to keep it warm, a cold blooded reptile at temps of 6C over night...... seriously?
Thirdly what freaking use did one clump of wet paper serve? No substrate in the tub at all either so the poor thing would have been cold, wet, sliding round and you think thats acceptable way to send a tortoise?
Also nearly three weeks to get it delivered.
Now this is how you package a animal for transport.
Polystrien boxes are your friend they keep heat in and cold out and travel really well.
Secondly put a freaking heat pocket in there they are cold blooded they need heat ffs.
Thirdly they dont need a clump of nasty tissue what they need is some of their own substrate in there.
You put the substrate, animal in a small cardboard inner with holes in, you then put it in the poly box with a heat pocket near it and then pack round it with enough news paper so it doesnt move, then you put a little tape on the poly box to stop the lid coming off, boom done!
For the love of your animals please massively improve your shipping packaging cause dear god you were the worst company I have dealt with from order to delivery.
I absolutely would not reccomend this company to anyone and will never order from here again.”
“We have visited several times recently (since the change in ownership ) & have also purchased livestock from the Purple Pet Centre - I can thoroughly recommend going there, the quality of their animals & products as well as the knowledgable staff on hand, who go out of their way to help, make this a one stop shop for all things relating to pets!”
“there has been some poor reports for this company on websites, they are a very good organisation, they supply very good products and there live stock is 100%, the only issue is they can be a bit like this is the rules, take your money and are not very flexible, they are also very reluntant to offer a refund on purchased parts offering only credit notes, and to even get any form of refund you will be made to jump though hopes”
