“If you are thinking of using any PV Supermarket (or any of the connected names below) I would suggest you consider other providers.
My initial communication with this firm was positive at the outset, but it started to show signs of issues which should have been my warning sign.
I started my search for a solar system back in Jan of 2021 for a system that would suit me with a property that had shading.
I agreed to proceed with PVSupermarket on the 5th May 2021
My issues are as follows:
· Deposit is taken without confirmation that they had the stock to supply. Had to wait till supplies were available. I was ok with this as this is a new world we are in, but still, the deposit should only be taken surely if the stock was available?
· At the time, it was promised that PV Supermarket would take care of any planning consents required. (as per agreement) Still, nothing to this date evidencing that this was or ever will be done.
· Installed a 4.5kW System with inadequate IQ7+ enphase inverters which in effect stifles the system by 22%.
o The maximum output of IQ7+ microinverter is 295VA so 295*12= 3,54kVA
o Should have supplied the IQ7a as they can process 366VA so 366*12=4,392
· No supply of any required documentation within the specified time or even an adequate time.
o This is against regulations and has not enabled me to register the system to a provider (still fighting to acquire these and the other docs to be with the system via MCS Certified.
· Not completed the Enphase inverter profile on the system to show the benefits of the inverters which was a decisive factor in the purchase of the product.
· Saturday 17th July - the Inverter fell off the wall causing Damage to the inverter.
I opened what I thought to be a sensible dialogue with PVSupermarket via the FB messenger (as that was the only way I ever got a response) and no help was provided at all.
Following an inadequate resolution directly, my course of action now rests with MCS Certified who are trying to help - but I fear that this company is just phoenixing to avoid their responsibilities.
The websites, phone numbers & info relating to EMS Engineering and connected companies are
EMS Engineering: Company Registration 11281534 (now with a changed address to an insolvency firm)
PV Supermarket : www.pvsupermarket.co.uk
Perpetual Energy : www.perpetual-energy.co.uk
EV Supermarket : www.evsupermarket.co.uk
Power EV : www.Power-ev.co.uk
Linked Sites/Business that are supposedly taking over?
Sequential Dynamics - (ironically only set up 24th May 2021)
https://sequentialdynamics.co.uk/
Dynamic Motion -
https://dynamic-motion.co.uk/
Facebook page that has only been set up a week or so ago:
https://www.facebook.com/dynamicmotionchargingpoints
My phone numbers that have been provided to me or found on the websites to communicate which are all not responding are:
07792 299477 : 01302 244614 : 07983 257777 : 01302 244616 : 01302 595646 : 01302 594201 : 0333 3447188
I hope that this helps inform people of the issues I have had with the firm that was supposedly a reputable organisation, with the recognised certification etc.”
