“I felt at times that my mental state was not considered. One night Casey Brannon kept going on about what she wanted to achieve with no consideration that I was starting to get stressed. I had to end the call that night before I said something I would later regret. There were also times when I had to remind Casey what I had already sent.”
Posted 4 years ago
Thank you for such an honest appraisal of your experience. Firstly let me apologise for any stress the experience caused. I can assure you that was the last thing I or Casey would want. I'm sorry.
As you've already discussed with Les, to be fair to Casey, she has only been with us since the beginning of May, and you were only the third person she's helped.
We will absolutely take on board your feedback, and work with Casey to ensure she does not make the same mistakes again.
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