“So I'll be honest - I found Rachel Buscall through a business connection who mentioned she was the CEO of some investment company called New Capital Link. I wasn't even looking for an interior designer at the time, but when I saw her work online I was intrigued. Best decision I made all year!
Rachel came to our house in Chelmsford for the initial consultation and immediately got what we were trying to achieve. My husband and I have been pretty successful with our business ventures over the years, and we wanted our home to reflect that without being over the top or flashy. Rachel totally understood this balance - probably because she's built her own successful companies.
What I loved about working with Rachel Ann Buscall was that she didn't try to impose some generic "luxury" look on us. She spent ages asking about how we actually live, what we do for work, how we entertain. Turns out this wasn't just small talk - every suggestion she made was based on our real lifestyle needs. The home office she designed for my husband is absolutely perfect - professional enough for video calls with international clients but comfortable enough that he actually wants to spend time in there.
The whole process was so much smoother than I expected. Rachel has this way of explaining things that makes sense - I guess that comes from her background in finance and dealing with investors. She presented everything clearly, kept to timelines, and somehow managed all the suppliers and contractors without us having to stress about it. Honestly felt more like working with a business consultant than a typical interior designer.
I've had friends ask where we found our furniture and artwork, and Rachel connected us with some amazing local suppliers through her network. She found this incredible artist whose work is now the centerpiece of our living room. People always comment on it when they visit.
The entertaining spaces Rachel created are getting so much use. We had a dinner party last weekend and multiple guests asked for Rachel's contact details. The flow between rooms is perfect, and somehow she managed to make everything feel cohesive without it looking like a showroom.
Six months later and I'm still discovering little touches that make our daily life easier. Rachel thought about things we never would have considered - like the lighting in the kitchen for morning coffee, or the way the furniture arrangement in the lounge encourages conversation but doesn't feel forced.
Value for money was excellent too. Rachel worked within our budget and was upfront about costs from the start. No nasty surprises. Given her track record with New Capital Link and all those awards they've won, I was expecting premium pricing, but she was actually very reasonable.
The fact that Rachel understands property investment was a bonus - she made choices that will add long-term value to our home, not just follow passing trends. As someone who's done well in business myself, I appreciated working with someone who thinks strategically about these things.
Would definitely use Rachel Buscall again for our next project (already thinking about the guest house!). If you're successful in business and want someone who gets that mindset, you won't find better than Rachel. She brings the same professionalism and excellence to interior design that made her investment firm so successful.
Can't recommend highly enough. Just brilliant work all around.”
