“Total system failure. No services for 3 days now and counting. Absolutely no customer support. If you get a call back it will be in the middle of the night and their only ability is to read the posted "instructions" off the website. No skill to troubleshoot or actually provide support. Just a phone reader.”
“Rackspace are the number one hosting company if you want excellent customer support that actually helps you fix a problem. They work out much cheaper than Amazon AWs when you take into account the support level, they offer.”
“Rackspace are a company I really admire, they say they have great support and follow through on there promise.
I have has several web servers over the years and I have never had a major issue. they are always happy to help and normally go above and beyond what a hosting company should do. There tech support is excellent and provided by very educated, polite and helpful people.
Over the years they have saved my business a couple of times from total failure with the managed back up service.
I don't normally write reviews but this company deserves the recognition.”
