“The Chagrin Blvd location in Cleveland Ohio was one of the worst experiences of my life. Two days prior I bought a cute dress for $9.99. When I got home I removed the tag and tried the dress on assuming it fit me, but it didn't fit at all. Remember the dressing rooms are still closed due to covid so you can't try anything on in store. Two days later I planned on doing a big summer haul at Rainbow at that point I would also return the $9.99 dress. The cashier was immediately combative in not wanting to except my refund due to the tag being removed, but I pointed out to her that I had the tag with me it was just simply removed. She still being combative and condescending did not want to issue the refund. She said we can ask the manager to who her surprise agreed with me that I am due a refund. She said the tag being removed is a simple fix that they can easily put the tag back on. More importantly was the fact that I had the receipt and the dress was purchased just two days prior so they should issue my refund. I believe this bruised the young woman's ego as she was expecting the Manager to agree with her. This woman had a very very condescending attitude towards me even when she was speaking to the Manager I tried to explain how I had the tag with me and the young girl raised her hand up as if to say "talk to the hand" because she too was speaking with the Manager. So already her tone was extremely arrogant and condescending toward me.
Next I began my huge haul that took almost two hours of shopping. From picking out clothes to standing in the mirror along with other women having to literally put clothes over are own clothes to see if they would fit, since the store has not reopened the changing rooms. As you can imagine this was extremely frustrating. So after two hours of this I was finally finished and ready to cash out. The only cashier available was the woman I had trouble with earlier. She began ringing up all the items which was extremely time consuming because I had roughly $500 worth of clothing. I had dresses, shorts, pants, jewelry etc.. that took up most of the counter space. As she began to ring up one blouse in particular she noticed it did not have a tag. She asked if I could pick out another one that might have the tag on it. To my surprise none of them had a tag and I took a few to her to show her. She then asked if I got these blouses off of a rack because if they weren't tagged they probably weren't supposed to have been put up yet. I told her they were on the rack. She then said well "If there is no tag I cannot sell it to you" I really wanted the blouse it was one of the few items in my haul that really stood out to me. So I said can we ask the Manager we spoke to earlier if she can find out what the price is because I really want this. She calls the Manager over and starts being difficult again exclaiming how she can't sell it to me. Then I asked if she wouldn't mind seeing what the price is. The Manager walked over and also didn't see a tag so she picked out another top on the same rack, similar style and told her to ring it up for that price. To which the confrontational casher replied " I don't want to do that" At this point I am now furious. What do you mean YOU don't want to do that? Your superior gave you an instruction you have to do it. So I got mad and told the woman "Look you have been confrontational with me ever since I walked in here earlier to return the $9.99 dress. You are just looking for a reason to be combative towards me. So I tell you what since you don't want to ring up the other blouse, I don't want to spend the $500 I was planning on spending how about that. To which she replied "fine, cool" So I said you are going to let a blouse that is worth roughly $25 to stop the store from receiving $500 in revenue? She says "that's just fine" So to wrap this all up this woman allowed a $500 ticket to leave the store in the middle of a recession over a $25 blouse and her ego! Asinine and I want her fired!”
