“Ray Grahams do not allow Negative Reviews at their website
We bought a fire grate from them 12 months ago to replace one fitted some 15 years earlier and used over Christmas for a few months.
We came to light a fire this year and found three of the slats had disintegrated. Sent a photo to Ray Graham's pointing this out and was told that this was expected of cast iron grates if you burnt wood and coal on them. We had subjected the new grate to exactly the same treatment as our old grate which had lasted 15 years plus.
Ray Grahams insisted that there was no fault with their product and would not replace it.
I posted a negative review at their website but it has never appeared - they clearly only 'allow' postive reviews that score 4/5 and 5/5.
As a consequence, one wonders if you can trust any of the reviews you find there .....”
