RCIB Reviews

Name: RCIB
Address: Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford, Essex
Rating: 4.23

4.2 Rating 4,018 Reviews

82 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service”

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Posted 7 years ago

“Lovely lady was on hold for far too long even tho stated was in rush because of at work.”

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Posted 7 years ago

“The man who I spoke to today was very patient with me thank you good service”

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Posted 7 years ago

“The man who help me today was so. Patient With me thank you”

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Posted 7 years ago

“Great service, very helpful, done more than expected to help me in ensuring I was happy with the quote provided & included in what I was looking for , As well as his other colleague who helped too,Which I was imprest with and for me to feel by the end of the conversation a very happy and satisfied Customer 5*s all the way shame others insurance brokers can't deal with customers like that. it's worth paying a little bit more to get a service like that .Thank you Again”

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Posted 7 years ago

“Quick and easy renewal”

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Posted 7 years ago

“Naiomi was brilliant and extremely patient and helpful!”

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Posted 7 years ago

“I spoke to jack he was very helpful”

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Posted 7 years ago

“Very helpful ......good quote......and would definitely recommend”

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Posted 7 years ago

“Really pleasant and chatty staff”

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Posted 7 years ago

“Amanda was very helpful it was just the wait to get my information that was a bit annoying.”

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Posted 7 years ago

“RCIB is a new to me company. However, my contact today, Aleare has been a pleasure with everything clearly explained. Ms Aleare has asked questions, and explained efficiently whilst being both polite and friendly.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Iam very pleased with alex who set up the policy assle free thanks”

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Posted 7 years ago

“I found this company at one evening. I entered details on compare the market and they were the cheapest. As I shopped around I decided to go back to them. After buying the policy (Paying the deposit of £80odd but not giving any documents) I realised that I had put in a letter wrong on the number plate (Stupid I know, but the colour and make and year were the same and it was a silly mistake!). I went back onto CTM and put in the correct plate and the price was exactly the same (£39.60). I then called them up in the morning when they opened at 8am (to add - I rechecked the quote on CTM and it was the same, incase it changed overnight) and after over 45 minutes (!!!!) on hold they decided it was the wrong department and transferred me. another 15minutes... again wrong dept and they put me back through to the FIRST department i spoke with! At this point I was seething and though if this is just for an amendment, wth will i do with a claim or issues! So, spoke to the person on the phone and explained what happened and they input details and said its gone up to £61! What! I said that cant be and could they honor the price on CTM. No. Flat out. No. End of. I said to them to cancel the policy, I was now late for work and I was not happy. They explained that they were going to be taking £60 off my £80 deposit and there was zero chance of waivering. This has got to be one of the WORST companies i have dealt with (and I work in mortgages with Estate Agents, Solicitors, Lenders and Insurers daily!). £60 to ensure I never touch this company again. HIGHLY recommend steering clear from this place. Absolute joke.”

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Posted 7 years ago

“Awesome service very helpful, even got the maneger involved. Shame I wasn’t able to get the policy I wanted however they recommended me the next best thing and sold me that. Wasn’t really there fault that the company wouldn’t insure me ended up paying more but still found some insurance which is what I needed!”

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Posted 7 years ago

“He help me a lot thank you”

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Posted 7 years ago

“Was put on hold for over 20 minutes”

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Posted 7 years ago

“Good service nice palate lady than you”

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Posted 7 years ago

“Callum was very helpful and conscientious in his work. When I wasn’t happy with the 1st quote he went away and found a less expensive insurance package, one more suited to my pocket!”

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Posted 7 years ago

RCIB is rated 4.2 based on 4,018 reviews