“Without a doubt the worst customer services experience of my life.
4 and a half years after purchasing our 'forever' Redrow home, our snagging list is still outstanding.
We have experienced over 10 leaks, a damaged kitchen worktop, cracked floor tiles in the bathrooms and kitchen, and many many more significant issues. The majority of these problems are still outstanding.
Customer services is disgraceful. Often months pass before emails are responded to. When responses are received, Redrow seldom address all the points and or have incorrect / incomplete records.
As an example, the last 'repair' that was performed on our bathroom floor was botched over a 2 years ago. A tiler 'resolved' the issue over 1 year later. It became apparent within a few days that the tiler had 'covered over' several tiles he had cracked. It took 10 months before another tiler came out to replace the tiles Redrow cracked. 1 week later 2 tiles came loose. We are still waiting for this to be resolved.
Our latest leak is from our ensuite. We have experienced 5 leaks from the same bathroom. Redrow simply aren't interested in resolving these recurring issues. Remedial work is usually performed to a terrible standard.
I strongly recommend not buying a Redrow property. The whole experience has been truly awful and has resulted in us wanting to move homes.”
“Bad Quality
I have been complaining about the poor quality of the soundproofing between my house and the adjoining property. All I have had is a test carried out an email to say it passed regulations. If hearing your neighbours talking, snoring and having your 7-year-old daughter woken up constantly because of these issues as adequate then I have spent very unwisely; incidentally, the neighbours agree and have had the same issues. I am not going to let this go as I feel I have spent a lot of money on a house which fails to provide the basics. Interestingly, there are other sites that provide similarly poor feedback on a list of issues. Take a look at the Review Centre.”
