Reflex Medical Reviews

Name: Reflex Medical
Address: Blue Tower, Townsend, Shepton Mallet, Somerset
Rating: 4.91

4.9 Rating 139 Reviews

98 %

of reviewers recommend Reflex Medical

Visit Website

Phone:

08008620344

Email:

sam@reflexmedical.co.uk

Location:

Blue Tower,
Townsend,
Shepton Mallet
Somerset
BA4 5SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really slow service. Ordered on back order. No communication once deadline passed. Then order changed as not in stock and dispatched a week later. Communication needs to be much better”

Helpful Report

Posted 2 months ago

Hi Padraig Thank you for your feedback and I am really sorry for the delay in your order. We are investing in more automated notifications to customers where there is a delay. Your order confirmation stated the item was on backorder but we are trying to improve the experience for customers continually and I apologise we were not up to scratch this time. Best wishes Sam

Posted 2 months ago

“The man who delivered my parcel didn’t knock or press the doorbell he opened my door then closed it too not shutting it completely and then pressed the doorbell.. it was scary and creepy that a stranger thought it was ok to open my door with no consent. If it happens again I will be reporting it to the police as it’s all on camera”

Helpful Report

Posted 2 months ago

Hi Linda I am really sorry to hear of the problem with your delivery. We rely on Royal Mail to deliver orders like yours. Would you please be able to send us the video to hello@reflexmedical.co.uk so we can raise this with our account manager? Unfortunately this element is outside of our control. If you are able to review our speed and pricing that would be amazing as a one-star review can really damage our reputation. Best wishes Sam

Posted 2 months ago

Reflex Medical is rated 4.9 based on 139 reviews