“Do not purchase if you are based in the UK. Company didn't include a returns form, return was going to cost £54! I had to email several times to get a returns form. I am still waiting for my refund of £160...I am very concerned that it will not come...”
“The shoes I ordered do not fit , the return link on the Homepage doesn’t work and no one is answering! I cannot recommend to order there. I will send the shoes back at my own cost and will then try to get the money back with PayPal ! Never ever again”
“The shoes were delivered to me in the wrong size. The customer service was not able to send me the right shoes and I did not receive the promised return label. I simply didn’t receive an answer any more. Really annoying! I have paid for these shoes. Never ever again!”
“I've been trying to contact them since I received my parcel, which I want to return. They are not responding via email, website form, chat, or Instagram. As a result, they are preventing me from exercising my right to return the item within the legal 14-day period. Worst seller ever”
“Customer service is not what you expect for an online company. The return link does not work with order number. So I have used the form for customer services and sent endless emails since the weekend. The details say not to send unless using their return label which is not in box. I am getting very anxious as they are not responding and boots are not true to fit. Regarde le Ceil please contact me today.”
“Regarde Le Ciel high heels seemed comfortable at the store and they say they are high quality, but after wearing them 1 time they gave me blisters on the balls of my feet! I felt the inside of the shoe after and it's not flat, there are small lumps that probably didn't help. I would expect more after paying $150 for these supposed quality shoes.”
