“Used Regiojet from Karlovy Vary to Peague. Ticket collector refused to sell me a ticket despite having lots of time. He would not change the time (my ticket was for 8pm), saying it had to be done online only - which was not true according to a Regiojet driver. His reaction...............he just laughed. Absolutely despicable behaviour. My friend was left in tears as a result of his comments.
He even gave me a sarcastic thumbs up as the bus left the station. Disgusting behaviour from a small minded, lazy and basically creepy man who was too scared to give his name. I took pictures of him as he cowered on to the bus refusing to let me ask the driver who looked bewildered
Shame on Regiojet for employing someone not interested in people or customer service.
Disgraceful and a shame for the good people that work for this company. He lets you all down”
“Having read a number of negative reviews, we were apprehensive as we were booked by Regiojet bus from Krakow to Ostrava, Osrato Prague and from Prague to Budapest. The bus was OK...on time and comfortable. The trains we took to Prague RJ1010 and Budapest RJ1035 were excellent. The service on board was exemplary, the staff very courteous. We'll done Rigiojet!”
“Dresden - Berlin. 17.11.21 17:25. I am very sick on the road and it is important for me to see the road. that's why we always buy front seats in advance! When boarding, the driver refused us in our seats because of the Corona, although on the official website they sold us seats 3 and 4, which is indicated in our tickets! We were offered seats at the end of the bus !!!!! And this with my motion sickness and the tickets sold to us in the first row !!!! As a result, a situation was created that threatened my health, and a false service was sold, which did not correspond to reality!”
