“Purchased a bed from this company in 2024 years later the sides are warped it creeks very unhappy unfortunately the company although polite are unwilling to rectify the issues only offer a replacement at a 20% discount suffice to say I will not be buying from this company ever again”
“Ordered a bed, the box was ripped opened and cellotaped up again. There was no instructions or fitments, no screws or bolts!! Contacted you and you said you were going to send them out on express delivery, we didn't receive them until a week later after ringing several times. When we got the bolts we noticed they were posted second class, we ask to send them express!! Also no instructions. No apologise, would never recommend...”
“My son is quite a large chap so we bought him one of their 'heavy duty' bed frame and mattress. We had it delivered in the new year and by March the mattress material had started to split across it. I contacted the company who sent an 'engineer' to have a look at it who said that they had never seen a fault like it before and that it must be due to 'misuse'! My son is 25, single and lives at home - what do they think he will do to 'misuse' it! I contacted the company on several occasions, even quoting my Consumer Rights. They refused to give me another mattress or a refund but did offer to sell me a new one for 20% less!! I would never ever recommend this company to anyone!”
“Fantastic experience. I cannot rate this company highly enough. We purchased a replacement bed for our 6’ 2” 17 year old son, playing as a rugby prop. My (not easily impressed) husband was amazed by the ease of construction and quality of the product. Our son says it is fabulous to sleep on. The delivery was within 48 hours and communication excellent. I would highly recommend Reinforced Beds.”
