Reservations.com have a Customer Happiness Grade of D. Customers are happy with their customer service but are unhappy with their refunds.
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Don't book. Charged me $20 Booking Fee. Watch the internet address when booking a motel online. Reservations.com will come up when you think you're booking through the motel you want! As with other reviews, it says you can cancel anytime, but if you do, they won't refund the booking fee, which was $20 for me. My Credit Card company investigated this fraud and said they could not refund the money.
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- David and Karen Thaler
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com and they wouldn’t help me reverse my refund.
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- LIZ
“
Horrible company. Will never use Reservations.com again. Won't refund reservation that was cancelled the next business day and was 7-days prior to check in at the hotel.
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- Anonymous
“
Always a great service.
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- abhiaiha