“Very misleading and poor customer service. Initially waited almost 2 months for my retainers. I contacted them after radio silence and they gave an excuse they were busy and they’d ship soon. I received them and they didn’t fit right. I couldn’t close my mouth with them in.
Contacted them and they said it was my impressions were poor (despite after sending them images they said they were great). So they redid them. The new ones still weren’t good either.
So I asked for a refund and I shipped them back. Waited another 10 days (7 after delivery) and no refund. I contacted them and asked again for a refund which they did. But then they subtracted shipping out of my refund. Their policy says it’s a perfect fit guarantee or a full refund. These guys are deceptive and deceiving. Don’t go with them! Go elsewhere.”
“I had the same problem as below one, has been very long time, over a month and half so far, and received nothing yet. After so long, I am not sure if those will fit to my teeth.”
“No where on their website do these people tell you you'll be waiting several weeks to well over a month to get your finished retainers. You find this out only after you email them asking them where they are. They then send you an impersonal AI generated email telling you it'll take between 15-20 business days. What reason do they give for this ridiculously long wait? Quality... Quality my ass. It takes so long because they suck. It's a plastic mouthguard an orthodontist office makes in a day. Don't buy from them. Just pony up and go to an orthodontist. You aren't saving anything with this "service". Your teeth will Thank you.”
“Retainers Direct is amazing!! I was so upset when I lost my old retainer that I had for several years and was worried about my teeth shifting. Retainers Direct was very easy to use and my new retainer fits great, super happy customer :) the customer service was also super helpful & friendly!”
“To be honest I was veryyyyy worried about the site/product being scammy. However, I ordered the retainer and got the 2 day priority. My impression kit and retainers came within like a week and a half. The retainers fit great and I even got a handwritten note explaining the difficulty they had with one of my impressions and encouraging me to communicate with them if they did not fit properly (I obviously did not have to, they fit fine!) I'm really thankful to retainer direct for the affordable retainers. They saved me $800.”
