“I contacted RevZilla after my package failed to arrive.
RevZilla opened a Lost Package Investigation and initially advised me that the carrier investigation could take up to eight business days.
I repeatedly confirmed to multiple representatives that the package had not been received at my residence.
RevZilla subsequently informed me that FedEx/USPS tracking showed the package as delivered to my mailbox.
I again explained that, regardless of what the tracking system stated, no package was delivered to or received at my home.
I was repeatedly instructed to check my mailbox, other members of my household, and my neighbors. I complied and continued to confirm that I did not have the package.
I eventually requested a refund because I was tired of being placed in the position of managing the issue between RevZilla and its shipping carriers.
Instead of issuing the refund, I was sent a return authorization and return label for an item I never received and therefore could not possibly return.
After once again explaining that I did not have the package, I was told RevZilla would "not be able to assist any further" and that the company considered the matter closed.
That last response is ultimately what forced me to dispute the charge.
now 2 years later they have ban me from ordering from the site and treated me as if i stole $400..
@revzilla i will never pay for a product i didnt receive. you failed and rather take ownership you passed the buck on to the customer .......”
“I made a mistake.
I purchased from revzilla.
Gloves advertised for $389.99 were charged $726.62 to my account.
There is no customer service, only bling and spin.
"We pride ourselves on customer service and transparency", absolute rubbish.
I will never buy from Revzilla again”
“Shipping was really slow. Took two weeks. Helmet was the wrong color. It does not match my bike at all not what I ordered. Customer Service is absolutely horrible.”
“Ordered a pinlock lens before a ride forecasted with lots of rain. Paid 2-day shipping to give myself a buffer because riding without the pinlock is dangerous, as I get lots of fog in the helmet. I called when I saw the product did not ship out the next day, but they STILL missed the shipment. I rode in the rain, with fog, and because of Revzilla, took on unnecessary risk. I've been a Revzilla customer for a long time, and have noticed their service drop over the past year or so. Staring to look at alternative sites.”
“Advertised that the part would fit my bike, but it didn't. Charged me shipping to return it. I won't use Revzilla again as they're misleading on parts and terrible on customer service.”
“Ordered products on 29th Jan. Everything showed as in stock. Only after payment did the site then say some items delayed. Eventually received my products on 21st Feb. I would not have ordered from you if you were out of stock!!”
“Received my tank bag missing parts it’s a hassle to return. Anything tank bag was damaged. Wanted to return for credit, but they sent me another bag which was crushed, not happy.”
“Would not sell me any products. kept canceling my orders. I go to the dealership again to get parts and tires and whatever the motorcycle needs. I had an order from cycle gear not show up so i blocked payment. they got mad and cancelled order. Cycle Gear is RevZilla. Shipping and customer service is terrible.”
“Dont order from them if you live outside USA!
Dont trust there promises!!!
I ordered items. Paid 45$ for express international shipping. Promised 3 to 5 days!!! AFTER 35 DAYS ITEM IS STILL NOT AROUND!! NO REFUND GIVEN EITHER!
CUSTOMER UNFRIENDLY RIPPOFF!!”
