Rhubarb Property Reviews

Name: Rhubarb Property
Rating: 4.19

4.2 Rating 32 Reviews

81 %

of reviewers recommend Rhubarb Property

Company Reviews

Questions

Metrics

4.2

Based on 32 reviews


Customer Service
Communication Channels	Telephone

Visit Website

Phone:

+44 0121 309 0550

Write Your review

Tell us how Rhubarb Property made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad communication and completely unsecure to trust them.”

Helpful Report

Posted 2 years ago

“The biggest scam agency in birmingham. At the commencement of your housing they act all nice and professional but once those contracts have been signed, they are the most un-professional property agency. I was under contracts with Rhubarb for 2 years and during my time from the first day of move in - there was no hot water in the apartment... boiler was not working. How can you not have hot water on your first day. This was after flying several hours from the U.S to birmingham. Fast forward months later, there were leaks from the bathroom which were never fixed from the point of complaints till i moved out. Additionally, I had no heating in the apartment for several months, contravening legislation on provision of heating. Imagine living in a "luxury" apartment costing thousands monthly and despite complaints not having heating. I had no heating for over 4 months despite complaints, and throughout the winter! Imagine living in an apartment at minus degrees with no heating. Of course I fell ill due to the agency's incompetence. Legislation advises that no tenant should be without heating for more than 24 hours. My lawyers are filing a case against them based on this hazard which negatively affected me for several months. Additionally, after leaving the apartment, scrupulous charges including charges to stained carpets and curtains (which were identified on the move-in invoice as dirty and stained), in addition to items not on the invoice have been attempted to be charged to myself. Thankfully, the deposit is in dispute with the DPS. My advise to all international students, who are usually their targets, and indeed anyone searching for housing in the Midlands to avoid this particular agency.... Except of course you would like to spend a whole winter without heating in an apartment you paid for.”

Helpful Report

Posted 2 years ago

“I was almost in homeless because of this agency! I decided to move in Birmingham because of my university and I have seen a flat with Anton from Rhubarb Property, at the viewing I asked him what are the requirements for this flat. He said I have to pay 144 pounds for holding deposit(which I will receive it back after i succed the references and I'll move in) and 1 month rent and a garantor. Because i don't know any garantors with a salary of + 22.000 pounds a year I decided with them to pay for 6 months in advance. (i choose this flat because in the advertising was written 0 deposit scheme). After i payd the 144 holding deposit and i succed the references i have paid 3750 pounds for 6 months rent and I asked them when i will receive that holding deposit back and they said never even even on the form is written i will not receive just in case i will not succeed the references. With one day before to move in from Manchester to Birmingham i received a call from Vanessa to inform that me and my flat mate have to complete on the email that 0 deposit scheme, I tried to complete that and at the end they asked 144 pounds again for each person. I called Vanessa and I asked if that scheme is called 0 deposit why have to pay, i was never informed about this scheme and they said this money i will not receive it back. I refuse to pay this 0 deposit schele and they said i can require a classical deposit of 5 weeks. This happened with one day before! I was the next day in front of the agency to bring the keys and till i didn't send the full amount for 5 weeks deposit they didn't want to give me the keys. Imagine if i wouldn't have money i would be homeless on the street!! Is not possible to ask for more money and to inform people in the last day. Alfter I took the keys they said the flat was professionally cleaned with one day before and they require at the end of tenancy to be professionally cleaned which was not, was very dusty, kitchen was oily, empty shampoos bottles from last tenants, etc. When I enter on the site of deposit protection i have seen they didn't send the money there”

Helpful Report

Posted 3 years ago

“In my life I have dealt with many agencies but this is the worst one, from the beginning I have always pointed out to them all the signs and various problems that I encountered in the apartment and that they had not noticed, I made the documents in pdf with all the details and I sent it to them. After years they made me waste a lot of time trying to make me pay for things I didn't have to pay, all the things they told me were wrong and I wasted time correcting them, but despite everything they denied the evidence, I had to pay a solicitor to help me and even with him they did not provide answers and behaved unprofessionally. They are not honest company, look aroound and you will find an honest one.”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM THIS COMPANY!! Shocking customer service, some staff clearly need more training in this department. Had issues from the very beginning of the tenancy but the real problems began when they tried to SCAM me out of my deposit, claiming things were broken that weren’t, trying to pin wear and tear damage on me, trying to over charge for basic things then when challenged staff were extremely rude, putting the phone down mid call, talking/shouting over me when on a call and contradicting themselves in emails then trying to delete those emails to hide evidence! Major joke of a company! Owners/management need to take a closer look at their staff as I’m sure they will be losing money and customers due to certain employees! Do not trust, read all the reviews as many say the same thing about rhubarb trying to scam them out of their deposit! This company is not worth the headache and the risk, sleep on the streets you might have a better experience!”

Helpful Report

Posted 3 years ago

Rhubarb Property is rated 4.2 based on 32 reviews