“Mail order service is unreliable. Weeks after ordering they could not tell me when they planned to ship my order. Still waiting. I'll need to cancel.”
“Read the other reviews - this place is a dishonest clown show. I had an employee LIE to me multiple times via email. Not make a mistake but LIE! About half the plants died because if their incompetence and they were totally unwilling to take any responsibility, as I say LYING about what had happened. I don’t know how they are in business. Read the other reviews: your online order is likely to randomly just show up months or years later (one of the reviews says plants arrived 2 years after the order was made!) Crazy.
I ordered dozens and dozens of lavender plants and received zero reply about shipping. After a couple weeks I had to go back and check my credit card charges to see if it had even processed. After two months of waiting with no info I emailed to see what was going on and was told they would be shipped when ready. I asked for a more precise timeframe and was told verbatim “they will ship in early April”.
In late March I had to travel due to a death in the family. The day after I left home (March 28th) I received an email that the plants had shipped. Within 5 minutes I was on the phone to tell them I would not be home to receive the perishable package. They had sent the email AFTER it had shipped - the first proactive (if you can call it that) email I received about the order. I was assured that if they were damaged I would be compensated. They were delivered March 31st. When I got home the plants were nearly all dead. I was able to revive about half of them eventually.
When I contacted them to see about the compensation for their mistakes and to tell them I had specifically checked about shipping so I could be prepared to receive them, I was told I should have contacted them within 48 hours of delivery (I was home 72 hours after delivery and they were already toast). I told the lady that they specifically said shipping would be “early April” and she said ‘March 28th is early April’. I politely replied that “early April” is anytime April 1st and later (though really more like April 5th or so) and she again said “March 28th is early April”. Crazy and wantonly dishonest gaslighting!
Do not trust this company to send you your order in anything approaching a timely manner and when they make a mistake prepare for some bizarre and rude response. They are dishonest and disorganized and don’t care one bit about behaving responsibly towards their customers.”
“Had the worst experience and would be sad to see them closed.
They refused a small medical disable people shop there due to the so called Mask wearing. There is not a bi-law and it has stated that medical person are excluded in wearing one. Yet they are claiming that only one disable person are permitted in the store. Yet would they know who to help a person who has a seizure or save that person. No I didn't think so. Or calm a person who has a panic act when she/he is lost and can't remember where they are.
They need to rethink the policy!!!!”
“The company is very unique as they specialise on culinary and medicinal plants.
The collection of what they offer is so wide and diverse that it would satisfy anyone's interest.
You may find very exotic yet all practically useful plants which will definitely enrich your life. I did not find another company who is a par to what Richters Herbs offers.”
