“Great staff who are all very knowledgable about the products they are selling or servicing. Never feel pressured into buying anything as the staff tend to leave you alone until you actually ask for help or advice.”
“I'm very happy with the customer service and the Guitar I bought from RTM.
I want to credit Epiphone for a brilliant inexpensive Guitar. I see no flaw in the finish or playability. it really stands up to some of my more expensive Gibson and Fender models.
Anyway, RTM were brilliant in contacting me once my order was made. Upon arrival the Guitar was double boxed (perfect).
To my surprise, they even set the Guitar up beautifully. The intonation and action were perfect. a quick tune up and I was ready to go. you don't get that kind of service from most suppliers. Keep it up RTM.
thanks,
Mr Tyler”
“I visited Rich Tone Music in Sheffield because the deals on their website were competitive even for online prices. I went to have a look at their selection of bass guitars, pedals and amps. On entering, I was immediately in awe at the wall to wall displays of guitars, electric drum kits, amplifiers and midi equipment.
Their salespeople are trained experts in their own musical disciplines, and through demonstrations of their equipment did well to educate me until I felt confident making a decision. In the end, I came away with an Eden 2x8 with a punchy sound which has been perfect for small gigs, with a line out option for recording or adding another speaker.
I have since used Rich Tone to buy guitar effects pedals, and more recently found some octave violin strings at half the usual RRP. I would highly recommend Rich Tone as both a trustworthy brand, and as a highly competitive second hand equipment reseller.”
“A very helpful response to my question online allowed me to make a quick buying decision. The result was the beautiful guitar I now own which plays beautifully and meets my very personal needs exactly. Richtone were also very fair with the price I paid and very helpful on the phone. Old fashioned service with all the benefits of the internet and none of the disadvantages. Thoroughly recommended !!”
