Rieker Shoes Reviews

1.8 Rating 179 Reviews
C-
Happiness Grade
C-

Customer Service - Average

58.33%
Industry Average
I also thought that Rieker were a quality brand but with my experience of these trainers and their customer service (lack of) I have changed my mind.
posted 1 year ago - Yvonne
I am discusted at the service and cannot believe your expensive shoes are only guaranteed for 6 months! Is this true and if so, what has happened to our consumer rights.
posted 1 year ago - Anonymous
I emailed over and over to customer service and nothing.
posted 1 year ago - Edith Warren
Bad quality shoes.....very bad. No service, No warrenty. They are not responding to the form in the website! See picture.
posted 1 year ago - Gil
I called customer service, they gave me an email address to write to, I had to send three emails, they asked for pictures of the damages, I sent them these, they replied requesting that I contact the retailer with the receipt, which I had said several times in the emails that I had already did, although I had no receipt.
posted 1 year ago - Richard
My issue is with quality and Customer Service.
posted 1 year ago - Charlotte
Very disappointed in the quality of this product and their customer service.
posted 1 year ago - Emilia
Poor quality and poor customer service.
posted 2 years ago - Tammy l hefford
I loved my "leather" chelsea boots, but only wore a few times before the thin skin of fake leather started peeling, leaving the stark white underlayer. Gave up after several attempts w customer service. It's a shame because they are very comfortable and cute
posted 2 years ago - Anonymous
Hi Ordered 2 pair of Rieker sandles via Rieker-Australia online early August 2021. No product arrived - payment was taken. Forgot about a Contact Number or direct email. Used on line email within the order section. Quoted Order Number again supplied my email & Mobile number. Order status still pending. Just over it learned my lesson never use this company again. Zero Customer service or care. Carol
posted 2 years ago - Carol