“Great staff and store. They are responsive to inquiries and run events in a professional but open and fun manner. I was new to the area, and will continue to go back.”
“Customer service were fantastic. There was a small issue with my order, and they reached out immediately to offer me an even better product!
The dice I received are just gorgeous and roll well and came packaged with care. I will definitely order from RiftGate again!”
“Great store with tons of games, tables, and a fairly friendly vibe. Unfortunately, in the last few weeks the interactions with the gentleman (long hair and beard) who staffs the front desk and register have not been great. He is very dismissive, abrupt, and not friendly at all. He makes you feel like a bother for even walking up and asking a question. I think it may be he's overwhelmed fulfilling orders, because he spent the entire time grabbing stuff and boxing orders to ship. He should still try to make you feel welcome, be as engaged as possible, and friendly instead of grumpy and ignoring customers.
It honestly makes me not want to come back because it seems like a great local store! I rated 3 instead of 5 because of multiple interactions in the last few weeks.”
Hi there! Thank you for your feedback and for the kind words about our store. I'm really sorry to hear about your recent experiences with our staff member. We strive to create a friendly and welcoming environment, and it’s clear we missed the mark during your visits.
I appreciate your understanding that the team can sometimes get overwhelmed, but that’s no excuse for not treating our customers with the respect they deserve. I’ll make sure to discuss your feedback with him to help improve our interactions moving forward.
We truly value your support and would love for you to continue visiting us. Hope to see you back soon!
Best,
Nathan
Owner
“This was the first LGS I came to when I moved to SLC, the staff were super nice, the atmosphere amazing- and I’ve sold some very high profile MTG cards to this shop. I’ve been really discouraged about coming in the last couple times, where the man at the front desk treated me like a bother, and was just not friendly, to add in, it seems like recently it has been hard for whomever is supposed to be at the front desk, to be at the front desk or in the store whatsoever for customers to be able to check out. I’d love to keep coming back, I’ve given good pieces of my collection to this store to sell for a significant amount more than what I sold them for, and to be treated like that when I’m recognized was really disappointing”
Hi there! I really appreciate you taking the time to share your thoughts with us. I'm glad to hear that you've had positive experiences in the past, but I'm sorry to hear about your recent visits. Our aim is to create a welcoming atmosphere for everyone, and it's disappointing to learn that we fell short during your time here.
I'll be addressing your feedback with our team to ensure we improve our customer interactions. Thank you for your support and for sharing your collection with us. I truly hope you'll give us another chance, as we'd love to have you back!
Best,
Nathan
Owner
“Ordered several bouncy rubber dice. These things are awesome and will make great gifts! One was out of stock and they didn't know until my order came through. The owner reached out to me and we got it supplemented with a different color. They arrived quickly and nicely packaged. Had another mix-up, but these guys are amazing and we got it resolved quickly. They were helpful, prompt, and very professional. Would order from these guys again! Cannot recommend enough.”
“The owner messaged me promptly after my order and let me know that one of my items was out of stock. I could wait for a resupply or have the ones in stock shipped and I get refunded the difference. I chose to wait for the resupply as it was less than a week.
Order came as described and on time. Everything was perfect. Thank you!”
“Quality products, super cute original designs, and prompt shipping.
Bought some stickers at a convenient, then ordered more via the website, made great gifts for nerd friends! 10/10, will be purchasing more in the future, I would sell my soul for more dnd class animal collections”
“This is by far the best company I have seen when it comes to offering good prices on their cards and decks. The shipping was fast and it was delivered undamaged. I would highly recommend anybody who’s looking for a solid company to buy their future purchases from Riftgate! 10/10!”
“Absolutely love the monthly Dice Club Subscription. The quality of the dice and minis are well worth the price. Great to support a small business. Also truly fantastic and fast customer service when I reached out once regarding an order.”
“Nathan went way out of his way to help me.
He never hesitated to answer me back from my emails. Def a great place to shop and will be buying from again ! You would be glad you did as well !”
