Rinaldo's Reviews

Name: Rinaldo's
Address: Unit 12, Lakeland Food Park, Crook Road, Kendal, Cumbria
Rating: 4.96

5.0 Rating 849 Reviews

99 %

of reviewers recommend Rinaldo's

5.0

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Visit Website

Phone:

01539592587

Email:

hello@rinscoffee.com

Location:

Unit 12, Lakeland Food Park,
Crook Road,
Kendal
Cumbria
LA8 8QJ

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Rinaldo's 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an ECM Technika Profi V from Rinaldo's, along with a VST basket and bottomless portafilter. Communication - primarily with Jayne - was superb before, during and after delivery. There was a tiny issue with some sticky residue on the joysticks that I noticed when unpacking the machine. I emailed Jayne late at night - expecting a response the next day - but she replied within minutes. Lovely to be able to write so positively in this day and age when good customer service is a rarity. Worth mentioning, too, that the included 1 kg of their own specialty coffee is also excellent. It's a fantastic machine - and the coffee it makes is delicious - though it's good to know that, should anything go wrong in the future, Rinaldo's will be there to help.”

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Posted 2 years ago

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Thank you so much for your lovely review Jeremy. It's been a joy to deal with you and I'm so glad you enjoyed the coffee. Wishing you many happy coffee years ❤️

Posted 2 years ago

“My main purchase was for a Eureka Grinder from the website and was dispatched and delivered quickly. I also got some single-origin beans, the Murambi Hill Coffee which I have enjoyed. I would definitely use Rinaldo's again!”

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Posted 2 years ago

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Thank you Alex ❤️

Posted 2 years ago

“Rinaldos is a delightful find on the edge of the Lakes offering a truly immersive coffee and tea experience.”

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Posted 2 years ago

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Thanks so much Sam. It's such a lovely place to work and our customers are pretty awesome too! ❤️

Posted 2 years ago

“The friendliest, most helpful business people you could hope to deal with. Superb coffees supplied through a very customer-centric online ordering/subscription service, making account management so easy. Highly recommended!”

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Posted 2 years ago

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Thank you so much John, we love seeing you too when you pop in.

Posted 2 years ago

“I've been a subscriber to Rinaldo's for 4 years, and they have never failed to provide interesting, well-roasted ground or whole-bean coffee through the mail. As a Cumbrian, I am proud to continue to support a Cumbrian enterprise.”

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Posted 2 years ago

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And we love having you as a fellow cumbrian supporter! Thank you so much for your lovely review. Long may we continue to make your coffee dreams come true ❤️

Posted 2 years ago

“Distance for getting the machine to you would be a problem. I understand you do not have any engineering contacts here in the South for servicing.”

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Posted 2 years ago

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Hello, we can put you in touch with engineering contacts in the south through our technician. Otherwise we do service back at site where necessary. We will always go out of our way to help ❤️

Posted 2 years ago

“informed me when stock was back in and prompt delivery after order.”

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Posted 2 years ago

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Thank you for your review ❤️

Posted 2 years ago

“Amazing coffee and a gorgeous little pack put together for a friend's birthday with a dinky yet keenly priced french press. Really felt that we had a personal service, even though we spoke at the telephone.”

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Posted 2 years ago

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So glad we could help Keima. Such a lovely set you put together. I hope she enjoyed it ❤️

Posted 2 years ago

“Great communication, products arrived well packaged and in good time so all in all very satisfied. Thanks”

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Posted 2 years ago

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So glad you were happy with our service, thank you for your review ❤️

Posted 2 years ago

“Found what I wanted, everything worked well. Thanks”

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Posted 2 years ago

“First class service and first class product”

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Posted 2 years ago

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Thank you so much for your lovely feedback John ❤️

Posted 2 years ago

“Amazing service as always with first-class quality products that never dissappoint.”

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Posted 2 years ago

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Thanks so much Declan ❤️

Posted 2 years ago

“Good fast delivery good products nice coffee friendly staff 😷🏴‍☠️”

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Posted 2 years ago

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Thanks so much Charles ❤️

Posted 2 years ago

“Lush coffee”

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Posted 2 years ago

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Lush review too. Thank you so much ❤️

Posted 2 years ago

“Outstanding coffee and service!”

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Posted 2 years ago

“Good product, speedy dispatch.”

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Posted 2 years ago

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Thanks for your lovely feedback Richard ❤️

Posted 2 years ago

“Always super efficient with orders. Coffee slways brilliant. Just wish we lived a little closer. Thanks again”

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Posted 2 years ago

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We wish you lived closer too Kevin! Thank you so much for the lovely review. Come back soon ❤️

Posted 2 years ago

“Absolutely gorgeous tea. Fresh and fragrant. Delivery quick and reliable. Thank you.”

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Posted 2 years ago

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Thank you for your lovely review Tracy and for your orders x

Posted 2 years ago

“Great coffee . I had 3 bag selection of different ground coffee and bag of coffee beans . All great taste and aroma .”

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Posted 2 years ago

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Thank you for your lovely review ❤️

Posted 2 years ago

“I was very pleased with my purchase green leaf tea I will be definitely be ordering more, and the service was excellent next day which I wasn't expecting.”

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Posted 2 years ago

Rinaldo's is rated 5.0 based on 849 reviews