Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,964 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 9th March 2026

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a BBQ from the website, all worked fine. To clarify a couple of questions I spoke to riverside on the phone and that was well handled. Only gotcha is the carefully placed "exceptions apply" on the 7-days-a-week next day delivery - not for BBQ's, too heavy. Also the courier used had a broken pallet handler so had to lug the 75kg box across the drive with the courier driver”

Helpful Report

Posted 8 years ago

“I am waiting for my refund please as this product wasn't suitable”

Helpful Report

Posted 8 years ago

“Tree came well boxed and packaged. Nice tree and looks good, bought the same tree from another supplier 2 years ago but they have now stopped doing this tree. Found it at Riverside but shame it was £40 more expensive than the previous supplier but had to get it to match.”

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Posted 8 years ago

“We purchased the Weber Q1200 Gas BBQ with a stand just a week or so ago and thought it was an okay deal (hence the purchase!), however on going back to the website to purchase some accessories for it today, we see that it is now in the sale which is rather annoying!”

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Posted 8 years ago

“The lazy susan is great, the website said they had them in stock so I ordered it only to find out it wasn't in stock at all and I had to wait a further 2 weeks for delivery, quite poor really, if it isn't in stock say so. It was meant as a birthday gift and ended up being an embarrassingly late one”

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Posted 8 years ago

“The lazy susan is excellent but there was no instructions with it!!! Trial and error to get it right and still dont know if it is correct. I did emsil but no one got back to me.”

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Posted 8 years ago

“I have to say average today! After buying my Traegar Grill and pellets from Riverside last year I wanted to re-stock on Prime Rib Rub today. I was quoted over £18 to send a small pot to Jersey. How can Riverside justify that? Feeling disappointed as I had hoped I would be considered a good customer. ☹️”

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Posted 8 years ago

“This seems like good quality material but has come off twice in the recent high winds, even in a relatively sheltered spot, because there is only one leg strap.”

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Posted 8 years ago

“The online site was easy to follow although we measured our product at 55cm and ordered same size. However when they arrived we had to cut 2 1/2 cm off for them to fit the bbq”

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Posted 8 years ago

“Lovely colour, would have preferred leaves further down so it looks less like a bunch of flowers in a pot.”

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Posted 8 years ago

“Delivery spot on”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Works very well cleans quick and easily”

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Posted 8 years ago

“Delivery date was Friday, didn't receive it until the following Wednesday. Bit of a mess up between courier & Riverside.”

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Posted 8 years ago

Riverside is rated 4.9 based on 15,964 reviews